Patient Account Tech I (Customer Service)

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Children's Hospital of The King's Daughters in Norfolk, VA is seeking a Patient Account Technician to support the revenue cycle by billing, verification, and cash applications. You will work closely with patients and payers to ensure accurate data entry and timely follow‑up.

In this role you will interact with multiple departments, assist with authorizations, and help resolve billing questions in a fast-paced hospital environment. Reports to department leadership.

Qualifications

• High school diploma or equivalent required.
• Six months of customer service and/or document imaging experience in a hospital setting required.
• Familiar with third-party insurance follow-up, cash application, billing processes and credit resolution.
• Proficiency in computer keyboarding.
• Ability to relate well with the public.
• Ability to gather and exchange information clearly in writing and speech.

Responsibilities

• Accurately bills, collects and maintains patient accounts.
• Communicates with patients, payers, vendors, hospital departments, and outside parties in relation to patient accounts.
• Greets, instructs, directs and assists visitors to the department.
• Supports the department as needed to ensure services positively affect the revenue cycle.
• Performs other duties as assigned.

Skills

Customer service

Billing

Data entry

Communication

Accounts receivable

Education

High school diploma or equivalent

Tools

Billing software

Job description

The Patient Account Technician provides support necessary to facilitate the revenue cycle process which may include, but is not limited to: patient registration, insurance verification, collection of co‑payments, obtaining authorizations, third‑party follow‑up, and billing inquiry functions. Duties may include clerical support for department. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Reports to department leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately bills, collects and maintains patient accounts.
• Communicates with patients, payers, vendors, hospital departments, and outside parties in relation to patient accounts.
• Greets, instructs, directs and assists visitors to the department.
• Supports the department as needed to ensure services performed positively affect the revenue cycle process.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Position requires a high school diploma or equivalent.
• Minimum of six months customer service and/or document imaging experience acquired in a hospital patient account, physician office or medical services organization required.
• Must be familiar with third‑party insurance follow‑up, cash application, billing processes and credit resolution processes.
• Proficiency in computer keyboarding skills required.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust, temperature and the like.

PHYSICAL REQUIREMENTS

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