Patient Registration, Team Lead

Baptist Health; United States; On-site; USD 48,000 - 70,000; Full time

Job summary

Baptist Health Neurological Clinic is seeking a Patient Registration, Team Lead to oversee the Patient Access department and provide training for staff. You will coordinate with clinic leadership to maintain appropriate staffing and ensure smooth workflow across patient registration processes.

This role requires leadership, effective communication, and the ability to handle multiple tasks under deadlines while maintaining a positive patient experience.

Qualifications

• High School diploma or equivalent required.
• Experience in hospital/medical practice patient access preferred.
• Strong computer skills with MS Office and EMR.

Responsibilities

• Oversee daily activities of the Patient Access department.
• Provide training and in-service education to staff.
• Coordinate staffing to ensure uninterrupted workflow.
• Additional duties as assigned within scope of the role.

Skills

Leadership

Communication

Analytical thinking

Organizational skills

Customer service

Multitasking

Team collaboration

deadline management

Education

High School diploma or equivalent

Tools

MS Office

EMR

Job description

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.

To learn more about Baptist Health, visit us at https://www.baptistfirst.org.

Summary

The Patient Services, Team Lead shall be responsible to oversee the overall activities of the Patient Access department. This individual shall provide training and in-service education to employees. The Team Lead will coordinate with either the clinic leadership or Patient Access leadership to maintain appropriate staffing to ensure no interruption in workflow. This position may have additional duties assigned that are within scope of the role.

Education / Experience

High School diploma or equivalent required. Previous experience in a hospital or medical practice patient access related role required. Experience in health information management, registration, collections, or scheduling preferred.

License / Certification

None

Knowledge, Skills, and Abilities

• Strong computer skills with experience utilizing MS Office programs, EMR, and other relevant computer systems.
• Strong team leadership skills, strong organization, interpersonal, and customer relations skills.
• Ability to interact with patients and guests to promote a positive experience.
• Must be able to meet strict deadlines.
• Strong analytical and problem-solving ability, and excellent organizational skills.
• Must be able to complete multiple tasks simultaneously.
• Ability to remain calm in difficult situations.
• Strong written and oral communication skills, proficient computer skills, proven track record of successful performance.
• Ability to understand complex multifactor situations and bring appropriate solutions.
• Ability to work both independently and in a team environment.

Primary Location

Baptist Health Neurological Clinic

Job

Patient Registration, Team Lead

Patient Services, Team Lead

Job Type

Regular-Full time

Shift

First Shift (United States of America)