Patient Registration Specialist - Hospital Admissions

Mayo Clinic; Rochester (MN); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

Pre-tax savings (HSA/FSAs)

Retirement package

Job summary

Mayo Clinic is seeking a Registration Representative to ensure accurate check-in/admissions for patients in the hospital or ED, performing in-person, phone, or virtual registrations.

Responsibilities include verifying demographics, collecting insurance data, obtaining signatures, and assisting patients with self-registration while handling co-pays. Prior scheduling experience and Epic RC/EMR familiarity are preferred.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required.
• Ability to read and communicate effectively. Basic computer/keyboarding skills, intermediate mathematic competency. Good written and verbal communication skills. Knowledge of proper phone etiquette and phone handling skills.
• Position requires good communication skills. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred.
• Incumbents must have the ability to interact on a professional level with individuals from diverse backgrounds and maintain working knowledge of systems and processes related to patient registration and scheduling activities.
• Experience in using an Epic RC/EMR system is preferred.
• HFMA Certification Preferred.

Responsibilities

• Register patients accurately in the hospital or ED via in-person, phone, or virtual registrations.
• Verify demographics, collect insurance data, create accounts, obtain signatures, and provide required forms or letters.
• Assist patients with self-registration and collect indicated co-payments or share of cost.
• Ensure patient safety using positive patient identification protocols and obtain required consents.
• May assist with hospital presumptive eligibility or Medicaid applications.

Skills

Communication

Reading

Typing

Phone etiquette

Education

High School Diploma or GED

HFMA Certification

Tools

Epic RC/EMR

Job description

Mayo Clinic is seeking a Registration Representative to ensure accurate check-in/admissions for patients in the hospital or ED, performing in-person, phone, or virtual registrations.

Responsibilities include verifying demographics, collecting insurance data, obtaining signatures, and assisting patients with self-registration while handling co-pays. Prior scheduling experience and Epic RC/EMR familiarity are preferred.