Patient Registration Specialist - Full-Time, 24/7

Mayo Foundation for Medical Education and Research; Albert Lea (MN); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical plan options

Dental coverage

Vision plan

HSA and FSAs for eligible expenses

Competitive retirement package

Job summary

Mayo Clinic is seeking a Registration Representative to accurately check in patients in hospital or ED settings across multiple modalities, including in-person, phone, and virtual registrations.

You will verify demographics, collect insurance data, create accounts, obtain signatures, and assist patients with self-registration while collecting co-pays. This nonexempt role emphasizes patient safety and adherence to quality standards in a 24/7 department.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required.
• Experience in using an Epic RC/EMR system is preferred.
• HFMA Certification Preferred.
• Ability to read and communicate effectively.
• Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone handling skills.
• Position requires good communication skills.
• Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred.

Responsibilities

• The Registration Representative is responsible for the accurate check-in/admissions/registration of incoming patients in the hospital or ED setting.
• These activities may involve in-person, phone, or virtual registrations.
• This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, obtaining patient signatures and providing required forms or letters, acting as an ambassador; assisting patients with self-registration, and the collection of indicated co-payments and/or share of cost.
• The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required.
• May assist patients with hospital presumptive eligibility or Medicaid applications.
• In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital.
• This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Skills

HFMA Certification

Epic RC/EMR experience

Communication skills

Scheduling knowledge

Education

High School Diploma or GED

Tools

Epic RC/EMR system

Job description

Mayo Clinic is seeking a Registration Representative to accurately check in patients in hospital or ED settings across multiple modalities, including in-person, phone, and virtual registrations.

You will verify demographics, collect insurance data, create accounts, obtain signatures, and assist patients with self-registration while collecting co-pays. This nonexempt role emphasizes patient safety and adherence to quality standards in a 24/7 department.