Patient Registration Specialist – Evening Shift

Mayo Foundation for Medical Education and Research; Jacksonville (FL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic in Jacksonville, FL is seeking a Registration Representative to manage patient check-in across hospital and ED settings, handling in-person, phone, and virtual registrations. You will verify demographics, collect insurance data, obtain signatures, and assist self-registration while ensuring safety and compliance.

The role requires a High School Diploma or GED with 2+ years of relevant experience, strong communication, basic computer skills, and experience with scheduling systems.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required
• Ability to read and communicate effectively. Basic computer/keyboard skills, intermediate mathematic competency. Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone handling skills.
• Position requires good communication skills.
• Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred.
• Incumbents must have the ability to interact on a professional level with individuals from diverse backgrounds and maintain working knowledge of systems and processes related to patient registration and scheduling activities.
• Experience in using an Epic RC/EMR system is preferred.
• Healthcare Financial Management Association (HFMA) Certification Preferred.

Responsibilities

• The Registration Representative is responsible for the accurate check-in/admissions/registration of incoming patients in the hospital or ED setting. These activities may involve in-person, phone, or virtual registrations.
• This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, obtaining patient signatures and providing required forms or letters, acting as an ambassador; assisting patients with self-registration, and the collection of indicated co-payments and/or share of cost.
• The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required.

Skills

Reading ability

Communication skills

Computer skills

Mathematics

Verbal communication

Education

High School Diploma or GED

Tools

Epic RC/EMR

Job description

Mayo Clinic in Jacksonville, FL is seeking a Registration Representative to manage patient check-in across hospital and ED settings, handling in-person, phone, and virtual registrations. You will verify demographics, collect insurance data, obtain signatures, and assist self-registration while ensuring safety and compliance.

The role requires a High School Diploma or GED with 2+ years of relevant experience, strong communication, basic computer skills, and experience with scheduling systems.