Registration & Scheduling Representative I - Outpatient Orthopedics Clinic

Foundation Health Partners; Fairbanks (AK); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Shift differential

Annual raises

Paid time off

Medical benefits

401k match

Tuition assistance

Student loan forgiveness

Onsite gym

Job summary

Foundation Health Partners is seeking a patient access associate in Alaska to greet patients, register them, verify insurance, and collect payments. You will coordinate scheduling, obtain signatures, and ensure accurate data entry across multiple systems.

The role emphasizes strong customer service, multitasking, and clear communication with patients and clinical staff in a busy medical-office environment.

Qualifications

• High school diploma or equivalent.
• 1+ years of related work experience preferred.
• Excellent customer service skills and written/oral communication.
• Ability to multitask and work independently with minimal supervision.
• Proficient in common office software and data entry.

Responsibilities

• Greet patients promptly and professionally, creating a positive first impression.
• Register patients and input demographics and insurance data accurately.
• Verify insurance eligibility and obtain required pre-certifications.
• Collect co-pays and process payments as needed.
• Answer calls, document details, and route information to the appropriate team.
• Coordinate scheduling and review physician orders for procedures.
• Collaborate with clinical staff and business office for patient flow.

Skills

Customer service

Multitasking

Communication

Office software

Education

High school diploma/GED

Tools

Microsoft Word

Excel

Databases

Job description

This position greets patients and families, conducts patient registration, and obtains financial reimbursement and applicable insurance information for all patients accessing service at FHP medical facilities. Reviews all account information to optimize collection efforts and system recording events. Expedites reimbursement, ensures compliance, and resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on registration materials and legal forms, such as Consent for Healthcare Services, Financial Agreement, Advance Directive, Hospital Grievance policy.

Pay & Benefits

• Compensation $20 to $26.75 hourly wage based on experience and education
• Additional Pay Shift Differential, Annual Increases, Paid Time Off
• Benefits medical, vision, dental, 401k with employer match
• Education Benefits FHP Tuition Assistance, Student Loan Forgiveness
• Other Benefits Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services)

Schedule

• Orthopedics - Full-time, 40 hours per week, 5x8 hour day shifts Varied schedule. M-Sat
• Greet patients promptly and professionally, ensuring a positive first impression.
• Answers inbound calls promptly, documents relevant details in phone notes, and ensures accurate and efficient communication of information to the appropriate team or individual.
• Accurately gather and input patient demographics, insurance information, and other required data into the system.
• Verify insurance eligibility, benefits, and coverage, and obtains per-authorization and pre-certifications and notifications prior to services being rendered.
• Obtain necessary signatures, consent forms, and documentation from patients.
• Receives physician orders and seeks clarification, if needed. Coordinates case times for treatments or diagnostic procedures in a computerized scheduling system. Verifies and reviews physician privilege status prior to scheduling.
• Calculate, collect and process co-pays, payments, or outstanding balances as needed.
• Address patient inquires regarding registration, insurance, or billing processes.
• Collaborates with clinical staff and/or business office to ensure seamless patient flow and accurate data sharing.
• Monitors and retrieves voicemails regularly, ensuring messages are reviewed and routed to the appropriate team for timely follow up- and resolution.
• Sorts and organizes incoming documents in RightFax, ensuring they are accurately categorized and routed to the appropriate team or department.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Requires Skills Normally Acquired Over Two (2) or More Years of Related Work Experience
• Requires excellent customer service skills and knowledge, as normally acquired with one (1) or more years of related work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and ability to work independently.
• Requires excellent interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Preferred Qualifications

• Medical terminology experience is preferred.
• Additional related education and/or experience preferred.

Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.