Patient Registration & Scheduler - Behavioral Health

Geisinger; Danville (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental & vision

Tuition reimbursement

401(k) plan with company contribution

Generous PTO

Wellness program

EAP

FSA & HSA options

Job summary

Geisinger is seeking an Appointment Scheduling Specialist to coordinate patient appointments across services, aligning patient preferences with physician guidelines. The role ensures accurate registration and insurance data under HIPAA, and supports multi-channel communication among patients, physicians, and clinical staff.

Office-based position with comprehensive benefits starting day one, including health, dental, vision, tuition assistance, retirement plans, PTO, wellness programs, and EAP

Responsibilities

• Schedule patient appointments system wide for providers including specialty and ancillary services.
• Provide prep instructions for ancillary and diagnostic procedures according to guidelines.
• Complete accurate patient registration, demographics and insurance data for timely payments.
• Handle appointment scheduling, cancellations and confirmations per patient preferences and guidelines.

Skills

Appointment scheduling

HIPAA compliance

Multichannel communication

Customer service

Job description

Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.

• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
• Processes requests for referrals and obtains the referrals for physician offices as require.
• Answers patient and referring physician questions pertaining to appointment status.
• Coordinates the hold and release of template slots for requests to occur within weeks.
• Facilitates and assures physician to physician or department contact.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Caring for your health and well-being.

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contribution
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance