Patient Registration & Scheduler - Behavioral Health

Geisinger; United States; On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health benefits from day one

Tuition reimbursement

401(k) plan

Job summary

Geisinger Medical Center (GMC) is seeking a full-time appointment scheduling specialist for the Days shift (8am–4:30pm, Monday–Friday). Responsibilities include matching physician-specific scheduling guidelines with patient preferences, collecting basic patient data, and ensuring HIPAA-compliant registration and insurance processes.

The role requires a high school diploma or GED and at least 1 year of related experience, with prior behavioral health or patient scheduling experience preferred.

Qualifications

• Requires HS diploma or GED and 1 year related experience.
• Previous behavioral health, patient scheduling or patient registration experience preferred.
• Excellent communication and computer literacy are essential.
• Familiarity with HIPAA guidelines is expected.

Responsibilities

• Provide appointment scheduling services to patients and referring offices by matching scheduling guidelines with patient preferences.
• Collect and maintain accurate patient registration and insurance information per HIPAA.
• Coordinate multi-channel communications among patients, physicians, staff and departments.
• Schedule patient appointments across providers, including specialty and ancillary services.
• Provide prep instructions for procedures and tests per physician/department guidelines.
• Complete registration and insurance information to ensure timely payment for services.
• Handle referrals and obtain required referrals for physician offices.
• Answer questions about appointment status from patients and physicians.
• Coordinate hold/release of template slots to meet time, date and location preferences.

Skills

Communication

Computer literacy

Customer service

Education

High school diploma or GED

Associate's degree in business administration/management

Job description

Location

Location: Geisinger Medical Center (GMC) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No

Job Summary

Full-time; Days 8am - 4:30pm; Monday - Friday.

Requirements

REQUIRES: High School Diploma or GED equivalent AND one (1) year related experience. Previous Behavioral Health, patient scheduling or patient registration experience strongly preferred.

Job Duties

• Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology.
• Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines.
• Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.
• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
• Processes requests for referrals and obtains the referrals for physician offices as require.
• Answers patient and referring physician questions pertaining to appointment status.
• Coordinates the hold and release of template slots for requests to occur within weeks.
• Facilitates and assures physician to physician or department contact.

Position Details

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contribution
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education

High School Diploma or Equivalent (GED)- (Required), Associate's Degree-Business Administration/Management (Preferred)

Experience

Minimum of 1 year-Related work experience (Required)

Skills

Communication, Computer Literacy, Customer Service

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

Women and Minorities are Encouraged to Apply.

About Geisinger

Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

* Does not qualify for J-1 waiver.