Patient Access Representative - Behavioral Health

Geisinger; Danville (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits day one

Multiple medical plan options

FSA/HSA options

Company-paid life insurance

401(k) with Geisinger contribution

Generous PTO

Tuition reimbursement

Wellness program

Family support programs

EAP services

Voluntary benefits

Job summary

Geisinger in Danville, PA is seeking a patient-facing Front Desk Support partner to greet and register patients, verify demographics and insurance details, and schedule follow-up appointments. You will communicate wait times, collect payments, and ensure accurate documentation and disclosures are completed with each encounter.

This is a busy, office-based role requiring strict adherence to HIPAA and confidentiality.

Qualifications

• Greets and registers incoming patients.
• Checks in patients and verifies demographics.
• Communicates wait times to patients.
• Reads and interprets insurance responses.
• Obtains necessary signatures and privacy disclosures.
• Collects fees at time of service.
• Schedules follow-up appointments.
• Maintains HIPAA guidelines and patient confidentiality.
• Performs cash posting and account resolution.
• Assists with referrals and pre-certifications.

Responsibilities

• Check-in for appointments and verify demographics.
• Inform patients of anticipated financial responsibility.
• Complete regulatory forms and disclosures with patients.
• Schedule follow-up appointments and referrals.
• Process multi-channel messages related to requests.
• Maintain patient recall and reschedule lists.
• Ensure timely resolution of all accounts and maintain productivity.

Job description

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Caring for your health and well-being.

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contribution
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance