Patient Registration Representative Emergency Department

Children; Birmingham (AL); On-site; USD 25,000 - 32,000; Full time

Job summary

The Emergency Department Patient Access Representative at Children's of Alabama serves as the first point of contact for patients and families entering the ED. You will collect and verify identity, demographics and insurance information during bedside registration to support billing and admissions.

The role requires strong communication, attention to detail and the ability to work quickly in a busy, high-pressure setting while collaborating with a multidisciplinary team.

Qualifications

• High School Diploma Graduate or Equivalent.
• Bachelor's degree in Business Administration (preferred but not essential).
• Experience with Care Admin - Registration is nonessential.

Responsibilities

• Register patients at the Emergency Department bedside and verify identity and demographics.
• Verify and collect insurance information for billing and admissions.
• Assist with cash posting and co-pay collection where applicable, using Epic when possible.
• Maintain accuracy in a fast-paced, high-pressure environment and coordinate with multidisciplinary teams.

Skills

Insurance verification

Customer service

Work independently

Registration workflows

Education

High School Diploma or Equivalent

Bachelor's in Business Administration

Tools

Epic system

Job description

In Emerg Dept Registration at Main Campus Children's of Alabama

Work schedule will be Full-time on the Night Shift, M-F; Every other Weekend.

Summary:

The Emergency Department Patient Access Representative serves as the first point of contact for patients and families arriving at the emergency department. This position is responsible for accurately collecting and verifying patient identity, demographics and insurance information during bedside registration, ensuring that all required procedures are followed for billing and admissions. The role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced, high-pressure environment.

Other information:

Experience/knowledge of insurance verification and medical terminology. Preference knowledge/experience with Epic system, including at least one year of posting cash, credit, or check payments through Epic. Experience with patient registration applications is also preferred. Strong customer service skills and ability to work independently are essential.

Credentials with Equivalent Qualifications:

Education with Equivalent Qualifications:

Essential:

• * High School Diploma Graduate or Equivalent

Nonessential:

• * Bachelors of Science or Arts in Business Administration

Experience with Equivalent Qualifications:

Nonessential:

• * 0 Year job experience as Staff Level with specialization in the field of Care Admin - Registration

Children’s of Alabama Level I Trauma Center and Emergency Department on the Main Downtown Campus. Responsible for performing multiple customer-focused emergency department registration workflows, co-pay collection, , account verification and updates. Responsible for working collaboratively in a multidisciplinary clinical setting. Must be flexible and willing to work in different physical locations and roles as needed to meet customer needs.

Schedule: M-F; Every other Weekend, Night Shift, 8-Hour Shifts