Patient Registration Representative

Henry Ford Health; Warren (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking a Patient Registration Representative to be the first point of contact for patients in our health system. You will handle patient registration, verify insurance eligibility, and collect payments, while delivering courteous, accurate service to patients and families.

In this role you will update records in our systems, respond to inquiries, and collaborate with clinical and non-clinical staff to ensure a smooth, welcoming experience and efficient care delivery across

Qualifications

• High school diploma or GED.
• Strong computer skills and MS Office proficiency.
• Excellent customer service over the phone, in person, and in writing.
• 1 year of experience in patient admitting/registration and/or insurance eligibility verification.
• EPIC training/experience and familiarity with insurance payor systems and ICD-10 terminology.

Responsibilities

• Greet and check in patients, ensuring a welcoming and efficient experience.
• Verify insurance eligibility and collect payments, maintaining accuracy and compliance.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, providing clear information.
• Advocate for patients to ensure their needs are met and questions are answered.
• Collaborate with clinical and non-clinical staff to support seamless patient care.

Skills

Customer service

Microsoft Office

Communication

Telephone etiquette

Education

High school diploma or GED

Tools

EPIC

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Our department plays a crucial role in ensuring seamless patient experiences by managing all aspects of patient registration, insurance verification, and customer service. We are dedicated to providing exceptional care and support to our patients, visitors, and clinical staff, fostering a welcoming and efficient environment.

Role Overview

As a Patient Registration Representative, you will be the first point of contact for patients, ensuring a smooth and welcoming experience. You will handle patient registration, insurance eligibility verification, and cash collections, while advocating for patient needs and providing excellent customer service. Your role is vital in creating a positive and efficient healthcare experience for all.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring a welcoming and efficient experience.
• Verify insurance eligibility and collect payments, maintaining accuracy and compliance.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, providing clear and helpful information.
• Advocate for patients to ensure their needs are met and questions are answered.
• Collaborate with clinical and non-clinical staff to support seamless patient care.

Qualifications

Required:

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to provide excellent customer service over the telephone, in person, and in writing.

Preferred:

• One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting.
• EPIC training/experience and familiarity with insurance payor systems and ICD-10 medical terminology.

Additional Information

At Henry Ford Health, you¿ll find opportunities for career growth, collaboration with dedicated professionals, and the chance to contribute to mission-driven work. We foster a supportive environment where learning and development are prioritized, empowering you to make a meaningful impact in healthcare.