Patient Registration Representative

KidMed; Virginia; On-site; USD 32,000 - 48,000; Full time

Job summary

KidMedVA in Virginia is seeking a Patient Registration Representative to register patients quickly and accurately in a fast-paced clinic setting. You will collect demographics, verify insurance, collect co-pays, and serve as the first point of contact for patients and clinical staff.

The role requires solid computer skills, familiarity with EMR systems, and a customer-focused attitude. Prior registration and health insurance experience are preferred.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in patient registration preferred.
• Knowledge of health insurance processes preferred.

Responsibilities

• Register patients with accurate demographics and insurance data.
• Serve as the primary contact between patients and medical staff.
• Greet patients upon arrival with a friendly demeanor and helpful attitude.
• Confirm insurance eligibility and collect co-pays.
• Reconcile payments at the end of each shift.
• Address past due accounts at registration.
• Answer incoming calls and direct to appropriate parties.
• Explain billing statements and set up installment payment plans.
• Maintain HIPAA/compliant handling of PHI.

Skills

Computer literacy

EMR systems

Communication skills

Customer service

HIPAA/PHI knowledge

Education

High School Diploma or GED

Tools

Phone systems

Job description

Job Summary:

The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.

Essential Functions/Responsibilities:

• Entering patient demographic and insurance information accurately.
• Serving as the primary contact between patients and the medical personnel.
• Greeting patients upon arrival with a friendly demeanor and helpful attitude.
• Confirming insurance eligibility.
• Collecting co-pays and balances due at the time of registration.
• Reconciling payments at the end of each shift.
• Addressing accounts that are past due at the time of registration.
• Answering incoming phone calls and forwarding to the appropriate parties.
• Interpreting billing statements.
• Participating in mandatory trainings and attending staff meetings.
• Faxing and/or emailing confirmed lab results to the appropriate parties.
• Setting up installment payment plans.
• Maintaining a clean work environment.

Knowledge, Skills, and Abilities:

• Computer literacy (log in, log out, search engines, etc.)
• Knowledge of electronic medical record (EMR) systems
• Strong telephone and in-person communication skills
• Outstanding customer service and interpersonal skills
• Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations

Required Education/Experience:

• High School Diploma or GED required
• One year experience in patient registration (preferred)
• One year experience with health insurance (preferred)