Patient Registration Representative

KidMed Urgent Care; Glen Allen (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

KidMed Urgent Care is seeking a Patient Registration Representative in Glen Allen, VA. You will register patients, verify insurance, collect co-pays, and coordinate with medical staff to ensure smooth check-ins.

Ideal candidates have strong communication skills, HIPAA knowledge, and experience with EMR systems. This hourly role emphasizes accuracy and excellent customer service in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• One year experience in patient registration preferred.
• One year experience with health insurance preferred.

Responsibilities

• Entering patient demographic and insurance information accurately.
• Primary contact between patients and medical personnel.
• Greet patients on arrival with a friendly demeanor.
• Confirm insurance eligibility.
• Collect co-pays and balances due at registration.
• Reconcile payments at end of each shift.
• Address accounts past due at time of registration.
• Answer incoming phone calls and forward as needed.
• Interpret billing statements.
• Participate in trainings and staff meetings.
• Fax/email confirmed lab results to appropriate parties.
• Set up installment payment plans.
• Maintain clean work environment.

Skills

Computer literacy

EMR systems

Communication skills

Customer service

HIPAA knowledge

Education

High School Diploma or GED

Tools

EMR software

Job description

Job Summary

The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.

Essential Functions/Responsibilities

• Entering patient demographic and insurance information accurately.
• Serving as the primary contact between patients and the medical personnel.
• Greeting patients upon arrival with a friendly demeanor and helpful attitude.
• Confirming insurance eligibility.
• Collecting co-pays and balances due at the time of registration.
• Reconciling payments at the end of each shift.
• Addressing accounts that are past due at the time of registration.
• Answering incoming phone calls and forwarding to the appropriate parties.
• Interpreting billing statements.
• Participating in mandatory trainings and attending staff meetings.
• Faxing and/or emailing confirmed lab results to the appropriate parties.
• Setting up installment payment plans.
• Maintaining a clean work environment.

Knowledge, Skills, And Abilities

• Computer literacy (log in, log out, search engines, etc.)
• Knowledge of electronic medical record (EMR) systems
• Strong telephone and in-person communication skills
• Outstanding customer service and interpersonal skills
• Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations

Required Education/Experience

• High School Diploma or GED required
• One year experience in patient registration (preferred)
• One year experience with health insurance (preferred)

Salary: $16.50 - $21.50 per hour