Patient Registration I - Patient Access

Kettering Health Network; Springfield (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

Kettering Health Network in Springfield seeks a Part-time Patient Access professional on the second shift to support patient care and registration. You will verify insurance, collect required information, and help patients navigate financial responsibilities while maintaining confidentiality in a fast-paced healthcare setting.

The role requires excellent customer service, attention to detail, and adherence to HIPAA and organizational policies.

Qualifications

• High school diploma or GED.
• At least 1 year of experience in a healthcare administrative or customer service role.
• Proficiency in computer systems and data entry.
• Must maintain confidentiality and comply with HIPAA regulations.
• Knowledge of insurance and healthcare processes.

Responsibilities

• Enter patient demographic, insurance, and contact information into the EHR.
• Verify patient identity and insurance eligibility and ensure data integrity.
• Obtain consents, authorizations, and signatures for treatment and billing.
• Explain financial responsibilities and collect payments as applicable.
• Greet patients and visitors, provide directions and assistance.
• Schedule, reschedule, or cancel patient appointments.
• Maintain patient confidentiality and HIPAA compliance.
• Collaborate with staff to support efficient patient flow.
• Address incomplete or inaccurate registration information and follow up.
• Participate in required training to stay updated.

Skills

Data entry

Interpersonal skills

Multitasking

Attention to detail

Insurance basics

HIPAA compliance

Customer service

Problem solving

Education

High school diploma or GED

Job description

Job Details

Patient Access | Springfield | Part-time | Second Shift

Responsibilities & Requirements

The Patient Registration I role supports patient care and operational reliability by accurately registering patients, verifying insurance, and ensuring all required documentation is completed in accordance with regulatory standards. This position serves as a first point of contact, providing excellent customer service to patients and visitors while maintaining confidentiality and compliance with organizational policies. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education

• High school diploma or GED

Required Work Experience

• At least 1 year of experience in a healthcare administrative or customer service role.

Skills

• Proficiency in computer systems and data entry
• Strong interpersonal and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and accuracy
• Basic understanding of insurance and healthcare processes
• Ability to maintain confidentiality and comply with HIPAA regulations
• Customer service orientation
• Problem-solving and conflict resolution skills

Essential Functions

• Accurately collect and enter patient demographic, insurance, and contact information into the Electronic Health Record (EHR) system.
• Verify patient identity and insurance eligibility, ensuring data integrity and preventing duplicate records.
• Obtain and document necessary consents, authorizations, and signatures for treatment and billing purposes.
• Provide clear information to patients regarding financial responsibilities, co-pays, deductibles, and payment options; collect payments as applicable.
• Greet patients and visitors, answer questions, and provide directions or assistance within the facility.
• Schedule, reschedule, or cancel patient appointments in alignment with provider availability and patient needs.
• Maintain patient confidentiality and comply with all HIPAA, OSHA, and organizational policies and procedures.
• Collaborate with clinical and administrative staff to support efficient patient flow and resolve registration related issues.
• Monitor and address incomplete or inaccurate registration information, following up with patients or payers as needed.
• Participate in required training and continuous learning to stay current with healthcare regulations and technology updates.

Competencies

• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
• Employee demonstrates consistent hand hygiene practices

Preferred Qualifications

• Associate degree in healthcare administration or related field.
• Experience with Electronic Health Record (EHR) systems and familiarity with medical terminology.
• Bilingual or multilingual abilities.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio.Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.