Patient Registration Representative

Dignity Health; Red Bluff (CA); On-site; USD 46,000 - 53,000; Full time

Job summary

Dignity Health's St. Elizabeth Community Hospital in Red Bluff, CA is seeking a Patient Registration Representative to support registration, insurance verification, and financial assistance information while safeguarding sensitive data.

The role emphasizes meticulous data entry, adherence to CMS and hospital policies, and accurate ADT system input to ensure proper patient records and timely reimbursement. On-site work with a team dedicated to high-quality patient care.

Qualifications

• High School Diploma or GED. Education or training can balance lack of experience.
• Minimum 1 year in hospital Patient Registration, physician office, or revenue cycle roles.
• Experience requesting and processing financial payments.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Intermediate to advanced computer skills.
• Two years of hospital Patient Registration experience (preferred).
• Knowledge of charity care programs and government/non-government programs (preferred).

Responsibilities

• Maintain up-to-date registration knowledge for areas like Main Admitting, OP, ED, Maternity, Rehab.
• Ensure accurate demographic data entry into the ADT system at registration.
• Identify patient to prevent duplicate medical record numbers.
• Review accounts for accuracy and required documentation.
• Meet CMS billing requirements and document completion in the system.
• Enter required data into ADT with emphasis on demographic and financial accuracy.
• Review ADT information with patient at registration and correct errors.

Skills

Attention to detail

Organizational skills

Clerical skills

Confidentiality

Compliance

Tools

ADT system

Job description

Job Summary and Responsibilities

As our Patient Registration Representative, you will provide crucial clerical support for our professional caregivers by expertly managing all functions related to patient registration.

Every day you will meticulously handle registration, insurance verification, financial assistance information, and Point of Service Collections. You will also be responsible for accurate data input and record keeping, ensuring the integrity of patient information and financial transactions, while meticulously adhering to all credit card handling processes due to potential access to sensitive third-party credit card information.

To be successful in this role, you will demonstrate exceptional attention to detail, strong organizational and clerical skills, and a commitment to maintaining confidentiality and compliance with financial regulations. Your ability to accurately manage complex administrative tasks will directly support seamless patient care and operational efficiency.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.
• Carefully reviews all information entered in ADT on pre-registered accounts. Verifies all information with patient at time of registration; corrects any errors identified.

Job Requirements

Required:

• High School Diploma or GED. Applicable education and/or training can be used to balance a lack of experience.
• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Experience in requesting and processing financial payments.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Intermediate to advanced computer skills.

Preferred:

• Two years experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Knowledge of charity care programs as well as the various government and non-government programs.

Where You'll Work

Founded in 1906, Dignity Health - St. Elizabeth Community Hospital is a 76-bed, acute care, nonprofit hospital located in Red Bluff, California. Serving over 90,000 patients annually, the hospital offers a full complement of services including a Level III Trauma Center, heart care, cancer care, and a family birth center. Additionally, St. Elizabeth Community Hospital, has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center. It has been named a Top Rural Hospital by The Leapfrog Group for two consecutive years, one of only 16 rural hospitals in the US to achieve this award.

One Community. One Mission. One California (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

Pay Range

$33.51 - $38.31 /hour

We are an equal opportunity/affirmative action employer.