Patient Registration Representative

KidMedVA; Mechanicsville (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Patient Registration Representative to join their dynamic team. In this role, you will be the first point of contact for patients, ensuring a warm welcome and efficient registration process. Your responsibilities will include accurately entering patient information, confirming insurance eligibility, and providing outstanding customer service. This position requires strong communication skills and a commitment to maintaining a clean and organized work environment. If you have a passion for healthcare and enjoy working in a fast-paced setting, this is the perfect opportunity for you to make a difference in patients' lives.

Qualifications

• High School Diploma or GED required.
• One year experience in patient registration preferred.

Responsibilities

• Register patients and maintain accuracy in a fast-paced environment.
• Confirm insurance eligibility and collect co-pays during registration.
• Serve as the primary contact between patients and medical personnel.

Skills

Computer literacy

Knowledge of EMR systems

Strong communication skills

Customer service skills

Knowledge of HIPAA regulations

Education

High School Diploma or GED

Job description

Job Summary:

The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.

Essential Functions/Responsibilities:

• Entering patient demographic and insurance information accurately.
• Registering telemedicine patients through the electronic medical record (EMR) system.
• Serving as the primary contact between patients and the medical personnel.
• Greeting patients upon arrival with a friendly demeanor and helpful attitude.
• Confirming insurance eligibility.
• Collecting co-pays and balances due at the time of registration.
• Reconciling payments at the end of each shift.
• Addressing accounts that are past due at the time of registration.
• Answering incoming phone calls and forwarding to the appropriate parties.
• Interpreting billing statements.
• Posting incoming Account Receivables payments.
• Participating in mandatory trainings and attending staff meetings.
• Assisting in the duties required to properly open and close the building to receive patients.
• Faxing and/or emailing confirmed lab results to the appropriate parties.
• Requesting pre-authorization of credit cards.
• Setting up installment payment plans.
• Practicing and promoting positive customer and peer relations.
• Maintaining a clean work environment (i.e. ensuring that the work area and staff lounge are tidy and all equipment and utensils are put away at the end of each shift).
• Reporting all parent/patient complaints to the manager in a timely manner to allow for appropriate actions to be taken.

Knowledge, Skills, and Abilities:

• Computer literacy (log in, log out, search engines, etc.)
• Knowledge of electronic medical record (EMR) systems
• Strong telephone and in-person communication skills
• Outstanding customer service and interpersonal skills
• Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations
• Must be able to work full shifts

Required Education/Experience:

• High School Diploma or GED required
• Ability to type 40 WPM with 90% accuracy
• One year experience in patient registration (preferred)
• One year experience with health insurance (preferred)