Patient Registration Representative

KidMedVA; Glen Allen (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dedicated team as a Patient Registration Representative, where you will be the welcoming face for patients. This role involves ensuring a seamless registration experience, managing patient interactions, and accurately entering information into the electronic medical record system. You will play a crucial part in providing outstanding customer service and support, while also handling billing inquiries and operational tasks. This position offers an opportunity to make a meaningful impact on patient care in a supportive environment. If you are passionate about helping others and thrive in a fast-paced setting, this could be the perfect role for you.

Benefits

Medical

Dental

Vision

Short Term Disability

Long Term Disability

Life Insurance

Accident/Disability

AD & D

Critical Illness

Hospital Indemnity

Legal Resources

Qualifications

• Must be able to work full shifts and have experience in patient registration.
• Proficiency with EMR systems is a plus.

Responsibilities

• Accurately enter patient demographics into the EMR system.
• Register patients and verify insurance eligibility.

Skills

Proficiency with electronic medical records (EMR)

Excellent phone communication

In-person communication skills

Customer service skills

Interpersonal abilities

Knowledge of HIPAA Laws

Education

High School Diploma or GED

Job description

As a Patient Registration Representative, you will be the welcoming face and primary point of contact for our patients, ensuring a seamless experience from arrival to registration.

Key responsibilities include:

1. Accurately entering patient demographics and insurance details into the electronic medical record (EMR) system.
2. Registering walk in and telemedicine patients.
3. Greeting patients warmly, providing assistance, and answering any preliminary questions.
4. Verifying insurance eligibility and collecting co-pays or balances due at the time of registration.
5. Reconciling payments at the end of each shift and addressing any accounts past due.
6. Managing incoming phone calls, directing them appropriately, and offering helpful information as needed.
7. Interpreting and explaining billing statements clearly to patients.
8. Posting incoming Accounts Receivable payments accurately.
9. Supporting daily operational tasks, including opening and closing the building and organizing the workspace.
10. Faxing or emailing lab results to designated parties in a timely manner.
11. Requesting credit card pre-authorizations and setting up installment payment plans as necessary.
12. Promoting a positive, respectful environment with both patients and peers.
13. Ensuring a clean, organized work environment, including tidying up the staff lounge and work area at the end of each shift.
14. Reporting any patient complaints promptly to the office manager.

Qualifications and Skills:

1. Proficiency with electronic medical records (EMR) systems is a plus.
2. Excellent phone and in-person communication skills.
3. Outstanding customer service and interpersonal abilities.
4. Must be able to work full shifts.
5. Working knowledge of HIPAA Laws.

Education & Experience:

1. High School Diploma or GED required.
2. One year of experience in patient registration or health insurance is preferred.

Hours of Operation:

1. Monday-Thursday: 1p-9p
2. Friday: 1p-8p
3. Saturday & Sunday: 10:00 AM - 8:00 PM

Benefits (Full-Time Employees):

1. Medical
2. Dental
3. Vision
4. Short Term Disability
5. Long Term Disability
6. Life Insurance
7. Accident/Disability
8. AD & D
9. Critical Illness
10. Hospital Indemnity
11. Legal Resources

Join our dedicated team and be part of a welcoming environment where you can make a meaningful impact on patient care!