Patient Registration Representative

KidMedVA; Glen Allen (MO); On-site; USD 32,000 - 48,000; Full time

Job summary

Join a dedicated team as a Patient Registration Representative, where you'll be the welcoming face for patients. This role involves ensuring a seamless registration experience, managing patient information, and providing exceptional customer service. You'll play a crucial part in verifying insurance details, handling payments, and supporting daily operations in a friendly environment. If you're passionate about patient care and thrive in a dynamic setting, this opportunity is perfect for you. Be part of a team that values respect and positivity, making a meaningful impact on the healthcare experience.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Accident/Disability Insurance

Critical Illness Insurance

Hospital Indemnity

Legal Resources

Qualifications

• Proficiency with EMR systems is a plus.
• One year of experience in patient registration preferred.

Responsibilities

• Accurately enter patient demographics and insurance details.
• Verify insurance eligibility and collect co-pays.
• Manage incoming phone calls and provide assistance.

Skills

Communication Skills

Customer Service

Proficiency with EMR Systems

Interpersonal Abilities

Knowledge of HIPAA Laws

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR) System

Job description

As a Patient Registration Representative, you will be the welcoming face and primary point of contact for our patients, ensuring a seamless experience from arrival to registration.

Key responsibilities include:

1. Accurately entering patient demographics and insurance details into the electronic medical record (EMR) system.
2. Registering walk-in and telemedicine patients.
3. Greeting patients warmly, providing assistance, and answering any preliminary questions.
4. Verifying insurance eligibility and collecting co-pays or balances due at the time of registration.
5. Reconciling payments at the end of each shift and addressing any accounts past due.
6. Managing incoming phone calls, directing them appropriately, and offering helpful information as needed.
7. Interpreting and explaining billing statements clearly to patients.
8. Posting incoming Accounts Receivable payments accurately.
9. Supporting daily operational tasks, including opening and closing the building and organizing the workspace.
10. Faxing or emailing lab results to designated parties in a timely manner.
11. Requesting credit card pre-authorizations and setting up installment payment plans as necessary.
12. Promoting a positive, respectful environment with both patients and peers.
13. Ensuring a clean, organized work environment, including tidying up the staff lounge and work area at the end of each shift.
14. Reporting any patient complaints promptly to the office manager.

Qualifications and Skills:

1. Proficiency with electronic medical records (EMR) systems is a plus.
2. Excellent phone and in-person communication skills.
3. Outstanding customer service and interpersonal abilities.
4. Must be able to work full shifts.
5. Working knowledge of HIPAA laws.

Education & Experience:

1. High School Diploma or GED required.
2. One year of experience in patient registration or health insurance is preferred.

Hours of Operation:

1. Monday-Thursday: 1p-9p
2. Friday: 1p-8p
3. Saturday & Sunday: 10:00 AM - 8:00 PM

Benefits (Full-Time Employees):

1. Medical
2. Dental
3. Vision
4. Short Term Disability
5. Long Term Disability
6. Life Insurance
7. Accident/Disability
8. AD & D
9. Critical Illness
10. Hospital Indemnity
11. Legal Resources

Join our dedicated team and be part of a welcoming environment where you can make a meaningful impact on patient care!