PATIENT REGISTRATION REPRESENTATIVE

Alivio-Medical-Center; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Alivio Medical Center is seeking a Medical Office Assistant to greet patients, verify demographics and insurance information, and assist with front-desk tasks. You will support patients and clinical staff with scheduling, payments, and forms.

The ideal candidate is bilingual in English/Spanish, has strong organizational skills, and can enter data accurately in the Practice Management system while maintaining patient confidentiality.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or medical office preferred.
• Fluent in English and Spanish, both spoken and written.

Responsibilities

• Greet and check in patients and visitors in a pleasant, professional manner.
• Verify demographics and insurance information in the Practice Management system.
• Collect payments, process co-pays, and balance cash daily.
• Schedule appointments and respond to patient inquiries by phone or electronically.
• Assist with insurance forms and Medicaid-related processes as needed.

Skills

Customer service

Bilingual English/Spanish

Medical office

Data entry

Education

High School Diploma or equivalent

Medical Office Assistant program

Job description

SUMMARY:Will be responsible for providing patients with superior customer service that support Alivio Medical Center’s operations; act as a liaison between patients, providers, and staff members by providing prompt and professional service; be responsible for maintaining patient demographics, insurance records, and performing duties associated with payment entry, schedules, and protecting patient confidentiality.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.PRINCIPAL DUTIES AND RESPONSIBILITIES:Greet and interact with patients, visitors, and staff in a pleasant and professional manner.Checks in patient with or without appointmentRegisters new and established patients including newborns.Pre-registers new schedule patients and newbornsVerifies patient’s demographics in the Practice Management system every visit.Creates cases (i.e.Title X Family Planning) and OBCollects, and updates patient insurance card/information or alternative method of payment.Into the Practice Management system every visitCollects payment prior to the office visit and gives receipt when payment is collected.Balance monies with daily and deposit slip report; secures positing or retrieve charges as needed.Secures all cash collections and deposit envelope monies in the safeAssist patients, or refer them as necessary, with questions and completion of forms or applications related to their insurance coverage, including Sliding Scale, Medicaid Presumptive Eligibility (MPE) and Newborn applications, Manage Care Primary Care Provider transfer requests, (PCP)Assist Clinical staff with Emergency medical card coverage.Checks patient out; schedules return appointment, as needed.Answers telephones, schedules appointments and takes messages to the providers by sending messages electronically.Process missed appointments and notified the provider by sending flags electronically.Verifies appointments by making the second call the day of the appointment.Utilize text messaging platform to accommodate patient needs and appointments, run broadcast message for cancellations.Utilize Medfusion Patient Portal to accommodate patient needs and appointments.Log in to phone system and all available queues.Calls should be answered in a polite, professional manner.Complete Patient SurveyMonitors supply levels and equipment operation; notifies supervisor as appropriate for re-supply or for equipment maintenance.Performs other related duties as assigned.QUALIFICATIONS:Education:High School Diploma or equivalent Medical Office Assistant programCertification or Licensure:N/AExperience:At least one-year experience in customer service, or Medical OfficeSpecial Training:N/ADemonstrated Competencies:Must have good organization and clerical skills as well as excellent communication skills. Fluent in English/Spanish; orally and written.