Patient Registration Rep, Therapy Services

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Wakemed in Raleigh, NC seeks a Patient Account Representative to support the Therapy Services Supplemental Pool, providing coverage across inpatient and outpatient rehabilitation locations. You will handle admissions, registrations, and billing, ensuring accurate patient accounts and smooth, patient-centered service.

Key tasks include verifying benefits, obtaining authorizations, entering charges, and collaborating with clinical and administrative teams to optimize reimbursement and care

Qualifications

• Strong communication and customer service skills.
• Excellent attention to detail and organizational abilities.
• Ability to adapt to different work locations and teams.
• Comfortable working with insurance information, patient accounts, and electronic systems.
• A team player who enjoys helping others and solving problems.

Responsibilities

• Support multiple rehabilitation locations as staffing needs arise.
• Welcome and assist patients during the admission and registration process.
• Verify insurance benefits and obtain authorizations or precertifications when needed.
• Help maximize insurance coverage and reimbursement by ensuring accurate patient and payer information.
• Enter charges and maintain accurate patient account records.
• Work closely with clinical and administrative teams to support efficient patient care and business operations.
• Provide excellent customer service while assisting patients, families, and healthcare providers.

Skills

Communication

Customer service

Attention to detail

Teamwork

Adaptability

Education

High School Diploma or Equivalent

Associate's Degree in Business Administration or Related Field

Tools

Electronic systems

Job description

Overview

Patient Account Representative - Therapy Services Pool

Help Keep Rehabilitation Services Running Smoothly Across Our Network

Are you someone who enjoys helping people, staying organized, and making sure details are handled correctly? As a Patient Account Representative in our Thery Services Supplemental Pool, you'll play a vital role in supporting both inpatient and outpatient rehabilitation locations throughout our network. You'll step in to provide coverage during vacations, open positions, and employee leaves, helping ensure patients receive a seamless experience from registration through billing.

What You’re Doing

• Support multiple rehabilitation locations as staffing needs arise.
• Welcome and assist patients during the admission and registration process.
• Verify insurance benefits and obtain authorizations or precertifications when needed.
• Help maximize insurance coverage and reimbursement by ensuring accurate patient and payer information.
• Enter charges and maintain accurate patient account records.
• Work closely with clinical and administrative teams to support efficient patient care and business operations.
• Provide excellent customer service while assisting patients, families, and healthcare providers.

What We’ll Look For

• Strong communication and customer service skills.
• Excellent attention to detail and organizational abilities.
• Ability to adapt to different work locations and teams.
• Comfortable working with insurance information, patient accounts, and electronic systems.
• A team player who enjoys helping others and solving problems.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required Associate's Degree Business Administration Preferred Related Field Preferred

Experience

6 Months Customer Service Required 1 Year Healthcare Required 1 Year Accounting/Finance - Third Party Payors Required