Patient Registration Rep - New Baltimore Patient Access - Part-Time

Henry Ford Health; New Baltimore (MI); On-site; USD 21,000 - 30,000; Part time

Job summary

Henry Ford Health seeks a Part-Time Patient Access Representative to support patients and visitors at the Medical Center. Responsibilities include greeting, registration, insurance checks, and cash collection, while maintaining a welcoming, efficient environment.

The role requires a high school diploma or GED, with preferred experience in hospital registration and EPIC systems. Strong communication and computer skills are essential to deliver exceptional service to patients and staff.

Qualifications

• High school diploma or GED required.
• 1 year of experience in patient admitting, registration and/or insurance eligibility/verification preferred.
• EPIC training/experience preferred.
• Insurance payor systems experience preferred.
• ICD-10 terminology experience preferred.
• Strong computer skills and MS Office proficiency.
• Ability to meet customer service standards via phone, in person, and writing.

Responsibilities

• Manage patient reception and face-to-face check-ins.
• Handle pre-registration, insurance eligibility confirmation, and cash collections.
• Register new patients and update records; respond to inquiries professionally.
• Advocate for patients to ensure needs are met and foster trust.

Skills

Customer service

Microsoft Office

Effective communication

Education

High school diploma or GED

Tools

EPIC training

Insurance payor systems

Job description

Department: Patient Access

Location: Henry Ford Medical Center- 36750 26 Mile Rd, Chesterfield Twp, MI 48047

Schedule: Part-Time (20 Hours/Week), Every other weekend and holiday rotation

Shift: Varies

Position Overview

You’ll play a vital role in supporting patients and visitors. Following standard operating procedures, you’ll manage patient reception, face-to-face check-ins, pre-registration, insurance eligibility confirmation, and cash collections.

Your responsibilities include new patient registration, updating records, and addressing inquiries with professionalism and compassion. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty.

This position is key to creating a welcoming and efficient experience for all who enter.

Education/Experience Required

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred.
• Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Additional Information

• Organization: Corporate Services
• Shift: Variable
• Union Code: Not Applicable