Patient Registration Rep - Day Shift

Trinity Health; Wilmington (DE); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

403B

Education assistance

Pet insurance

Job summary

Trinity Health’s Saint Francis Hospital in Wilmington, DE, seeks a Patient Registration Rep to perform outpatient and inpatient registration duties. The role emphasizes accurate data capture, information provision to patients and families, and ensuring financial requirements are met while delivering outstanding service.

The PAR I position covers up-front registrations, communicates with care teams to optimize patient flow, and supports a welcoming, patient-centered environment.

Qualifications

• High School graduate (or equivalent) required.
• 1+ year experience in hospital admissions, business office, or physician's office.
• Knowledge of EPIC EMR is required.
• Knowledge of insurance verification is highly preferred.
• Strong verbal and written communication skills; medical terminology knowledge.
• HFMA CRCR or NAHAM CHAA certification within one year of hire.

Responsibilities

• Handle outpatient and inpatient registration; provide information to patients and families.
• Ensure patients meet financial requirements and assist with payment options.
• Deliver excellent patient-focused customer service and coordinate with service areas to maximize patient flow.

Skills

Verbal and written communication

Medical Terminology

Education

High School diploma

HFMA CRCR or NAHAM CHAA within 1 year

Tools

EPIC EMR

Insurance verification system

Job description

Employment Type:Full time Shift:Day Shift Description:

Job Title: Patient Registration Rep

Employment Type:Full-Time

Shift:40hrs/wk, Day shift 8am-4:30pm. Weekend and holiday rotations.
Location: Saint Francis Hospital - Wilmington, DE

Position Purpose

The Patient Access Rep is the entry level position of the Patient Access career path. The PAR performs outpatient and inpatient registration functions; Provides general information to hospital users, patients and families; Ensures that patients meet financial requirement; Provides excellent patient focused customer service; Communicates effectively to service delivery areas to maximize patient flow and customer service.

The PAR I employee is certified in all functional areas for PAR I, which include:

• Up-Front Collections


• Emergency Department


• Registration Outpatient Registration


• OP Surgery & Special Procedures


• Registration


• Express Check-In Desk


• Insurance Verification

Minimum Qualifications

• High School graduate degree required


• At least 1 year of experience working in hospital admissions, business office and/or physician's office required


• Knowledge of EPIC EMR


• Knowledge of insurance verification highly preferred


• Must have strong verbal and written communication skills


• Medical Terminology required


• HFMA CRCR or NAHAM CHAA required within one (1) year of hire

Position Highlights and Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, educationassistanceand voluntary benefits (pet insurance, accident insurance, hospitalindemnityand others) available fromthefirstday of employment.


• Work/Life balance with flexible schedules.


• Free onsite parking.


• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.


• Referral Rewards Program

For more than 90 years,Saint Francis Hospitalhas served the Wilmington community and Northern New Castle County by providing compassionate health care of the highest quality. Founded by the Sisters of Saint Francis of Philadelphia in 1924, Saint Francis heeds a particular call to serve those in need. Our ministry is to serve all whorequireexpert medical care regardless of religion, race, color,creedor economic status.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.