Patient Registration Rep

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 35,000 - 47,000; Full time

Job summary

Henry Ford Health in West Bloomfield is seeking a Patient Registration Representative for afternoon shifts to greet patients, verify insurance, and manage cash collections, ensuring a friendly and efficient registration experience.

You will support patients, visitors, and clinical staff by updating registrations, answering inquiries, and performing preregistration tasks in a fast-paced setting with frequent interruptions.

Qualifications

• High school diploma or GED required.
• Strong computer skills and working knowledge of Microsoft Office.
• Excellent customer service over phone, in person, and in writing.
• Willingness and ability to instruct others.

Responsibilities

• Greet and check in patients face-to-face, ensuring a welcoming experience.
• Verify insurance eligibility and handle cash collections accurately.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Perform new patient registration and preregistration tasks efficiently.
• Manage multiple tasks in a fast-paced environment with frequent interruptions.

Skills

Customer service

Computer skills

Microsoft Office

Instruct others

Communication skills

Education

High school diploma or GED

Tools

EPIC

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Location-West Bloomfield

Full Time

Shift - Afternoons 1pm-1130pm

Role Overview: As a Patient Registration Rep, you'll be the welcoming face and voice for patients, ensuring a smooth and compassionate registration process. You'll support patients, visitors, and clinical/non-clinical staff by managing registration, insurance verification, and cash collections. Your role is vital in creating a positive first impression and ensuring patients feel supported from the moment they connect with us.

Why Henry Ford Health: At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients face-to-face, ensuring a welcoming experience.
• Verify insurance eligibility and handle cash collections accurately.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Perform new patient registration and preregistration tasks efficiently.
• Manage multiple tasks in a fast-paced environment with frequent interruptions.

What You Will Need:

Required Qualifications:

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to provide exceptional customer service over the phone, in person, and in writing.
• Willingness and ability to instruct others.

Preferred Qualifications:

• One (1) year of experience in patient admitting, registration, or insurance eligibility in a hospital or medical office setting.
• EPIC training/experience and familiarity with insurance payor systems.

What We Offer: Join a team where collaboration and mission-driven work are at the core. Grow your career through learning opportunities and contribute to a culture that values innovation and patient-centered care.