Patient Registration Float Pool Team East-Evening/Overnight

Inova Health System; Fairfax, Northern (VA, KY); Hybrid; USD 37,000 - 58,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement: 5% match

Tuition and student loan assistance

Mental health support: 25 sessions

Paid time off and parental leave

Job summary

Inova Health System is seeking a Patient Registration Float Pool team member to deliver world-class service by guiding patients through admissions and coordinating with departments across multiple locations. The role requires flexibility to cover evening and overnight shifts and travel among facilities in the Northern Virginia area.

The position emphasizes accurate insurance verification, registration workflows, and exceptional customer service to support patient access and revenue cycle

Qualifications

• Education: High School Diploma or GED.
• Experience: 2 years in healthcare patient access or 2 years in customer service.
• 2 years of registration or healthcare revenue cycle experience.
• 6 months of outpatient registration.
• 6 months of ED registration.

Responsibilities

• Supports scheduling undertakings by conducting pre-service activities such as insurance verification and submission.
• Troubleshoots individual admission issues in collaboration with other departments and/or team members.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Identifies and communicates payroll authorization and referral requirements.
• Manages assigned work queues to ensure that errors are corrected.
• May perform additional duties as assigned.

Skills

Customer service

Insurance verification

Communication skills

Education

High School Diploma or GED

Job description

• Falls Church, VA, United States

Job Description

The Patient Registration Float Pool Team position is responsible for providing excellent customer service throughout Inova Health System by identifying and fulfilling customer and departmental needs. Provides world-class service to patients by filling vacancies within clinical departments. Travels to hospitals and outpatient practices in Alexandria, Mount Vernon, Springfield, and Oakville. Full-time, evening/overnight (3pm - 11:30pm/11pm - 7:30am).

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 total per year in education assistance and up to $10,000 total for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Patient Registration Float Job Responsibilities

• Supports scheduling undertakings by conducting pre-service activities such as insurance verification and submission.
• Troubleshoots individual admission issues in collaboration with other departments and/or team members.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Identifies and communicates payroll authorization and referral requirements.
• Manages assigned work queues to ensure that errors are corrected.
• May perform additional duties as assigned.

Minimum Qualifications

• Education:High School Diploma or GED
• Experience:2 years of healthcare patient access experience, or 2 years of customer service
• 2years of registration or healthcare revenue cycle experience
• 6 months of outpatient registration
• 6 months of ED registration

Preferred Qualifications

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.