Patient Registration Coordinator

adventhealth; Merritt Island (FL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Merritt Island, Florida, is seeking a patient access professional to register patients, verify insurance, and collect accurate demographics. The role emphasizes exceptional customer service, teamwork, and efficient handling of multiple tasks in a fast-paced setting.

Qualifications include high school completion and proficiency with EMR systems, MS Office, and communication. The position requires full-time availability with day shifts and weekend coverage as described in the

Qualifications

• Strong English communication, both written and verbal.
• Ability to operate a computer, copier, fax, and scanner.
• Demonstrates customer service excellence and ability to multi-task.

Responsibilities

• Prepares, processes, and files the medical record for each patient as required.
• Answers phone calls and responds to patient questions to ensure timely resolution.
• Registers patients by collecting demographic, employment, insurance, and medical information.
• Verifies insurance eligibility and determines upfront collection amount.

Skills

Customer service

English communication

Phone etiquette

Computer literacy

MS Office

EMR systems

Medical terminology

Coding/Billing knowledge

Teamwork

Multi-tasking

Phlebotomy skills

Work with diverse backgrounds

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day-Weekend (United States of America)

Address:

505 E Merritt Island Cswy

City:

Merritt Island

State:

Florida

Postal Code:

32952

Job Description:

Schedule:Full Time

Shift:Requires full availability weekdays 8am-8pm, and weekends 8am-5pm.

A sample2-week schedule would look like this:

• Week A: Mon & Tues 8am-8pm, Fri 2pm-8pm, Sat 8am-5pm (the next day *Sunday* starts Week B)
• Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 8am-2pm (Sat/Sun off)

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Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount.

Knowledge, Skills, and Abilities:

• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements.
• Ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
• Ability to request and collect co-pays and outstanding balances.
• Demonstrates exceptional customer service/patient experience skills.
• Aptitude for strong organizational skills, ability to multi-task.
• Ability to work with people of various backgrounds.
• Ability to meet departmental goals and objectives.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Working knowledge of EMR systems.
• Phlebotomy skills (Preferred).
• Knowledge of employee health clinic environment (Preferred).
• Previous use of an EMR (Preferred).
• General knowledge of medical terminology, coding/billing (Preferred).

Education:

• High School Grad or Equiv [Required]

Work Experience:

• Previous customer service experience [Preferred]
• Prior pediatric experience (for Kids Urgent Care Centers) [Preferred]

Licenses and Certifications:

• Cardiopulmonary Resuscitation (CPR)[Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.84 - $25.34

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.