Patient Access Guest Relations

AdventHealth; Florida; On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Florida seeks a patient access representative to register patients, coordinate test scheduling, and protect privacy under HIPAA. You will greet visitors and support a welcoming Heart Center environment while ensuring accurate information transfer to physician practices and staff.

The role emphasizes teamwork, communication, and proficiency with registration software, with a focus on customer service and independent work capability.

Qualifications

• Excellent communication and writing skills; required.
• Customer-oriented with strong interpersonal abilities.
• Proficient in PC applications and registration software.
• Must be fluent in English and able to work independently.

Responsibilities

• Register all patient types and resolve patient concerns.
• Coordinate scheduling of tests and procedures with physician practices.
• Maintain patient flow and confidentiality per HIPAA.
• Escort and assist patients, visitors, and staff; support Heart Center registration.
• Obtain necessary signatures and verify insurance benefits.

Skills

Communication

Customer service

Interpersonal skills

PC skills

Policies and Procedures

Basic math

English proficiency

Verbal communication

Registration software

Independent work

SHARE behavior

Education

High School Grad or Equiv

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

PRN

Shift:

Day (United States of America)

Address:

1000 WATERMAN WAY

City:

TAVARES

State:

Florida

Postal Code:

32778

Job Description:

Excels in all functions performed by patient representatives. Assumes responsibilities to ensure adequate staffing and problem-solving. Registers all patient types and assists in resolving patient concerns. Maintains effectiveness of patient flow and ensures patient confidentiality and privacy in accordance with HIPAA laws and regulations. Serves as the initial point of contact for physician practices to coordinate scheduling of tests and procedures. Acts as a patient advocate, proactively greeting visitors upon arrival and projecting a positive and helpful demeanor. Relays accurate information to physician practices, patients, visitors, and staff. Maintains a welcoming environment in the Heart Center waiting areas. Facilitates communication between visitors and healthcare staff, displaying excellent communication skills. Escorts patients, family members, and visitors. Oversees daily activities of the Heart Center registration area to ensure department standards are met. Secures all necessary signatures for treatments, release of medical information, and assignment of insurance benefits and payment of services. Works closely and professionally with nursing and ancillary departments to maintain a teamwork approach. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Communication – communicates clearly and concisely, verbally and in writing. [Required]
• Customer orientation – establishes and maintains long-term customer relationships, building trust and respect by constantly meeting and exceeding expectations. [Required]
• Interpersonal skills – able to work effectively with other employees, patients, and external parties. [Required]
• PC skills – demonstrates proficiency in PC applications as required. [Required]
• Policies and Procedures – demonstrates knowledge and understanding of organizational policies, procedures, and systems. [Required]
• Basic skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly, and transcribe accurately. [Required]
• Must be proficient in the English language. [Required]
• Excellent verbal communication skills. [Required]
• Computer proficient and able to learn registration software. [Required]
• Ability to work independently with minimal supervision. [Required]
• Excellent SHARE behavior. [Required]

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 3+ customer service and/or patient access experience, in hospital setting [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$16.02 - $25.63

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.