Patient Registration Clerk

Rochester Regional Health; Town of Potsdam (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

Rochester Regional Health is seeking a Patient Registration Clerk for SLH - CPH Main, evenings/midnights, per diem. Duties include patient intake, insurance verification, switchboard duties, and ensuring accurate data entry to support hospital financial solvency and patient satisfaction.

The role requires at least a High School Diploma or GED, with preferred associate degree in healthcare administration or related field and 1–3 years of customer service or administrative experience.

Qualifications

• High School Diploma or GED or equivalent.
• Associate’s degree or higher preferred in healthcare administration, business, or related field.
• 1–3 years of customer service, administrative, and/or data entry experience.
• 1–2 years of hospital-related experience desired.
• Experience with database software applications.
• Medical Terminology knowledge.
• Experience with EHR systems (Epic).
• Familiarity with ICD-10, CPT, HCPCS codes.
• Understanding hospital billing processes and reimbursement.

Responsibilities

• Interview patients and families to collect demographic, financial, and medical information.
• Perform bedside, inpatient, emergency, and telephone registration.
• Verify insurance coverage, eligibility, and benefits; collect patient balances.
• Operate hospital switchboard, route calls, and provide directions to patients.
• Maintain patient confidentiality and provide excellent customer service.
• Support training, onboarding, and quality initiatives within the department.

Skills

Customer service

Data entry

Medical Terminology

EHR (Epic)

Billing/revenue cycle

Education

High School Diploma or GED

Associate’s degree or higher in healthcare admin/business

Tools

Epic EHR

Database software

Job description

Job Description

Job Title: Patient Registration Clerk
Department: Patient Access B
Location: SLH - CPH Main
Hours Per Week: Per Diem
Schedule: Evenings/Midnights (Every other weekend)

SUMMARY:

The Patient Registration Clerk provides customer-service and registration/switchboard services and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Services Manager, this position performs imperative duties including registration pre and full, insurance verification, switchboard and life support alarm coverage, data entry, and point-of-service collections, while maintaining patient relations, customer satisfaction, and hospital financial solvency.

RESPONSIBILITIES:

• Patient Registration & Intake: Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.

• Insurance & Revenue Cycle Support: Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.

• Switchboard & Communications: Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.

• Customer Service & Safety: Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.

• Professional Development & Team Support: Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

PREFERRED QUALIFICATIONS:

• High School Diploma or GED

• Associate’s degree or higher in healthcare administration, business administration, or related field

• At least 1-3 years of customer service, administrative, and/or data entry experience

• 1-2 years of previous experience in hospital related field

• Experience with database software applications

• Medical Terminology

• EHR Programs (e.g. Epic)

• ICD-10, CPT, HCPCS codes and coding processes

• Hospital billing processes and reimbursement

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision‑making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE:

$19.46 - $28.55