Registrar, Emergency Services - Patient Access, FT

Knox Community Hospital; Mount Vernon (OH); Hybrid; USD 2,066,000 - 2,893,000; Full time

Job summary

Knox Community Hospital is seeking a Front Desk/Registration role responsible for accurate patient registration in the HIS and scheduling system, plus operating the hospital switchboard and responding to codes and alarms. You will support patient privacy and safety while assisting with financial programs and patient information flow.

Qualifications include a high school diploma and medical terminology knowledge; ICD9/CPT basics and payer procedures are preferred.

Qualifications

• High school diploma or equivalent.
• Medical terminology and basic ICD9 and CPT coding skills preferred.
• Knowledge of third party payer processes preferred.

Responsibilities

• Accurate entry of patient demographic and third party payer information into the HIS.
• Accurate entry of patient demographics and testing information into the scheduling system.
• Distinguish patient types and perform accurate registration process for the specific type.
• Timely distribution of patient information.
• Maintain accurate statistical information.
• Offers resources to patients or their representative in need of financial assistance.
• Screens self-pay patients for the hospital financial program.
• Investigate and resolve all returned mail.
• Independently operates switchboard, facilitating all calls, codes, and alarms.
• Monitors security cameras.
• Collection of co-pays
• Comply with all local and state federal regulations.
• Assumes responsibility and accountability for individual knowledge, skills, performance and behavior in accordance with hospital, division and department standards of care and policies and procedures.
• Utilizes measures to promote and maintain patient, visitor and personnel safety.
• Maintains patient, employee, physician and organization confidentiality; respects the rights, privacy and property of others.
• Supports the mission, values and vision of the organization.

Skills

Customer service

Telephone skills

Computer literacy

Typing skills

Prioritization

Problem solving

Multitasking

Independent worker

Team collaboration

Work under pressure

Schedule flexibility

Education

High school diploma

Medical terminology

ICD9/CPT coding basics

Job description

Job Specifics

Status

Full Time

Shift

6:00 am - 6:30 pm, Work every other weekend

Accurate entry of patient demographic and third party payer information into the hospital information system (HIS) to create a compliant patient medical record and to maximize third party reimbursement for all patient types. Performs bedside registration in a timely manner. Facilitates admitting registration. Independently operate the hospital switchboard, including facilitating all hospital codes, monitors, and alarms. Adheres to organizations policies and procedures; regulatory/accrediting body requirements, and professional practice standards.

PRIMARY JOB RESPONSIBILITIES

• Accurate entry of patient demographic and third party payer information into the HIS.
• Accurate entry of patient demographics and testing information into the scheduling system.
• Distinguish patient types and perform accurate registration process for the specific type.
• Timely distribution of patient information.
• Maintain accurate statistical information.
• Offers resources to patients or their representative in need of financial assistance.
• Screens self-pay patients for the hospital financial program.
• Investigate and resolve all returned mail.
• Independently operates switchboard, facilitating all calls, codes, and alarms.
• Monitors security cameras.
• Collection of co-pays
• Comply with all local and state federal regulations.
• Assumes responsibility and accountability for individual knowledge, skills, performance and behavior in accordance with hospital, division and department standards of care and policies and procedures.
• Utilizes measures to promote and maintain patient, visitor and personnel safety.
• Maintains patient, employee, physician and organization confidentiality; respects the rights, privacy and property of others.
• Supports the mission, values and vision of the organization.

ADDITIONAL RESPONSIBILITIES

• Assists in the orientation and training of new personnel and students.
• Demonstrates knowledge of disaster/emergency procedures and responds appropriately
• Obtain all demographic and third party payer information and generates documentation to provide a seamless, accurate, and compliant patient record and billing process.
• Perform outpatient registration functions evenings, weekends, and holidays.
• Assist in other areas within the department as needed.
• Perform tasks that are supportive in nature to the essential functions of the job.
• Participate in staff meetings, educational programs, committees, QI activities and mandatory in-services.
• Demonstrate initiative in personal/ professional development.
• Present a professional image.
• Assist with control of costs through the judicious use of human and material resources.
• Other duties as assigned.

Requirements Include

EDUCATION AND WORK EXPERIENCE

• High school diploma or equivalent.
• Medical terminology and basic ICD9 and CPT coding skills preferred.
• Knowledge of third party payer processes preferred.

KNOWLEDGE AND SKILLS

Outstanding customer service and telephone communication skills required. Must be able to adjust to rapid change. PC literate with skills in windows, email, and internet navigation. Excellent typing skills required. Must be able to prioritize, problem solve, and multi-task. Must be an independent worker while supporting a team environment. Must be able to perform professionally during high stress and high patient volume times. Schedule flexibility to assist in 24 hour coverage is essential.