Patient Registration Clerk

SoHum Health - Jerold Phelps Community Hospital; Garberville (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

SoHum Health - Jerold Phelps Community Hospital in California is seeking a Patient Registration Clerk to support patient intake and front-desk operations under the supervision of the PFS Manager.

You will register patients, verify demographics and insurance, collect payments, and use the EHR system to schedule and document visits, while upholding HIPAA and EMTALA requirements.

This full-time role offers daily interactions with patients and families in a rural healthcare setting.

Qualifications

• High school diploma or equivalent.
• Two years of customer service.
• Two years general office experience.
• Two years of experience with EMR/EHR systems.

Responsibilities

• Register patients, obtain demographics, insurance information, identification, etc.
• Understands and complies with healthcare regulations, including but not limited to: HIPAA, EMTALA, etc.
• Completes paperwork needed for clinic, hospital acute care, SNF, Outpatient hospital and ED, clinic protocols for scheduling and registration of patients, including obtaining all proper forms of consent.
• Collects and records payments from patients appropriately.
• Daily balance of the registration cash boxes accurately.
• Appropriately sort and process incoming mail.
• Understands the functionality of the EHR for registration, eligibility, scheduling, registration documentation and MSPQ documentation.
• Answers basic questions by patients or their agents regarding scheduling and registration of an account.

Skills

Interpersonal Skills

Collaboration - Teamwork

Confidentiality

Proficiency with Technology

Education

High school diploma

Tools

EMR/EHR systems

Job description

About SoHum Health:

At SoHum Health, our mission is to provide high-quality local medical services and engage community members in education and lifestyle opportunities to promote optimal health and wellness. As the sole provider of emergency, acute, radiology, skilled nursing, pharmacy, and various other health services in our expansive rural region, we play a unique role as a hub and trusted partner for the patients we serve. Guided by our core values of caring, quality, teamwork, and positivity, we strive daily to improve the health of our underserved community.

Job Type

Full-time

Summary/Objective

Performs clerical and computer tasks to support Patient Registration functions under the immediate supervision of the PFS Manager. Serves as a customer service representative to patients, their families, the public and the Medical Staff.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Register patients, obtain demographics, insurance information, identification, etc.
• Understands and complies with healthcare regulations, including but not limited to: HIPAA, EMTALA, etc.
• Completes paperwork needed for clinic, hospital acute care, SNF, Outpatient hospital and ED, clinic protocols for scheduling and registration of patients, including obtaining all proper forms of consent.
• Collects and records payments from patients appropriately.
• Daily balance of the registration cash boxes accurately.
• Appropriately sort and process incoming mail.
• Understands the functionality of the EHR for registration, eligibility, scheduling, registration documentation and MSPQ documentation.
• Answers basic questions by patients or their agents regarding scheduling and registration of an account.

Core Competencies

• Interpersonal Skills
• Collaboration - Teamwork
• Confidentiality
• Proficiency with Technology

Requirements

Required Education and Experience

• High school diploma or equivalent.

Preferred Education And Experience

• Two years of customer service.
• Two years general office experience.
• Two years of experience with EMR/EHR systems.

Salary Description

$23.00 - $31.84