Patient Registration & Access Specialist (PRN)

UChicago Medicine; Crown Point (IN); On-site; USD 25,000 - 36,000; Part time

Job summary

UChicago Medicine in Crown Point, IN, seeks a PRN Patient Registration Representative to support patient access, scheduling, and registration at multiple clinic areas. The role emphasizes accuracy, customer service, and adherence to privacy policies in a fast-paced healthcare environment.

The position requires experience with hospital information systems, EPIC EMR, and strong communication. Onsite work with a flexible daytime schedule, some weekend mornings as needed, is expected.

Qualifications

• High School Diploma or equivalent; bachelor's degree preferred.
• At least 5 years of related clinical work experience.
• Medical terminology experience is strongly preferred. Certificate is a plus.
• Previous experience with hospital information systems required.
• Experience working with insurance companies and knowledge of insurance verification and third‑party collection procedures required.
• Excellent written and verbal communication, organizational, and customer service skills.
• Ability to multitask effectively, work independently, use discretion and good judgement, and maintain patient confidentiality.
• Minimal typing speed of 35wpm required.
• Proficiency in MS Office Suite.
• 2+ years of EPIC EMR experience.

Responsibilities

• Schedules patient’s follow up clinic appointments, tests and procedures, as directed by the nurse or provider.
• Schedules diagnostic tests and procedures as determined by the medical staff.
• Exceptional computer skills and ability to utilize multiple applications to support accurate and timely check in at Kiosk or in person, and scheduling required.
• Completes reschedules due to clinic/resource closures.
• Responds to EPIC in-basket messages in a timely manner.
• Provide ID bands to patients as needed.
• Transcribe orders (i.e. lab, radiology, etc.)
• Monitors WQs to schedule from appointment requests or resolve billing/document errors
• Exhibits strong customer service, sophisticated communication and critical thinking skills in response to patient and care team inquiries/requests.
• Adheres to established standard work and utilizes identified communication tools to ensure a consistent and exceptional patient experience.
• Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution.
• Pleasantly greets patients upon arrival, complete check in and/or arrival process (i.e. Obtains signatures on the appropriate forms, collects and updates patient demographics, referrals, guarantor, insurance and other billing information; interviews patients and other parties to obtain information)
• Ensures families receive appropriate intake forms and instructions to complete visit. Print labels for clinical use and scans documents as needed.
• Verifies insurance coverage and partners with the Patient Access team to ensure the insurance coverage is accurate.
• Refers patients to financial counseling to explain hospital policies, including payment and credit policies.
• Receives and processes payments.
• Reconciles EPIC cash drawers.
• Performs EMR scanning.
• Informs patients/families of any wait times or delays in service.
• Queries for MyChart and Care Everywhere
• Responds to patient inquiries in-person.
• Maintains patient confidentiality according to policy and procedure regarding sharing of information.
• Answers incoming internal calls and assists with general clerical duties as needed within the department.
• Assists with the orientation of new employees
• Cross-covers multiple patient care areas (i.e. Microhospital, Radiology, Laboratory, Ambulatory Surgery Center, Cancer Center, Radiation Oncology, Infusion, Multispecialty - MOB).
• Demonstrates behavior consistent with the patient centered care philosophy. Takes initiative in seeking feedback on performance and responses appropriately to constructive feedback given.
• Completes additional responsibilities as directed by management.

Skills

Customer service

Communication skills

Multitasking

Discretion & judgment

Typing 35 wpm

MS Office

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

EPIC EMR

MS Office Suite

Hospital information systems

Job description

UChicago Medicine in Crown Point, IN, seeks a PRN Patient Registration Representative to support patient access, scheduling, and registration at multiple clinic areas. The role emphasizes accuracy, customer service, and adherence to privacy policies in a fast-paced healthcare environment.

The position requires experience with hospital information systems, EPIC EMR, and strong communication. Onsite work with a flexible daytime schedule, some weekend mornings as needed, is expected.