Patient Registration

Fairview Health Services; Burnsville (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Job summary

Fairview Health Services is seeking a Front Desk Patient Access representative to greet patients, verify demographics and insurance, register for services, and schedule appointments with clinicians.

You will review coverage, discuss co-pays, assist with self-pay balances, and support billing coordination while upholding laws and internal policies.

Qualifications

• Registers and verifies insurance and demographic information in a timely, accurate manner.
• Monitors patient balances and informs patients of outstanding amounts.
• Researches and facilitates patient questions and concerns according to guidelines.

Responsibilities

• Registers and verifies insurance and demographic information with patients per guidelines.
• Verifies insurance coverage, eligibility, and billing address.
• Informs patients of coverage co-pays or self-pay policy and documents in the account.
• Monitors patient balances and informs patients of amounts due to arrange payment.
• Responds to patient questions and concerns following established procedures.
• Maintains knowledge of relevant laws, regulations, policies, and standards.
• Contributes to improvements in processes and workflows.
• May answer incoming calls from patients or team members to support care.
• Schedules appointments for patients with clinicians according to guidelines.

Skills

Customer Service

Registration

Scheduling

Education

High School graduate or equivalent

Job description

Job Overview

Greets and welcomes patients into the clinic. Verifies, registers and schedules patients with accuracy and efficiency. Verifies insurance and demographic information. Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments.

Responsibilities

• Registers and verifies insurance and demographic information with the patient according to established guidelines.
• Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address.
• Informs patients of insurance coverage co pays or self-pay policy and documents in patient account for front desk staff.
• Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements.
• Researches and facilitates patients questions and concerns according to established guidelines and procedures.
• Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards.
• Actively participates in creating and implementing improvements.
• May occasionally answer in-coming calls from patients or internal team members to assist in patient care.
• Schedules appointments for patients with specified clinician according to scheduling guidelines, patient’s needs, and availability of clinician.

Preferred Qualifications

• High School graduate or equivalent
• Completion of medical terminology course or equivalent experience and education

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status