Patient Access Specialist II

Fairview Health Services; Burnsville (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance

PTO and Sick time

Tuition reimbursement

Retirement plans

Job summary

Fairview Health Services is hiring for a Revenue Cycle Management position focused on patient interactions and financial responsibilities. The role requires interviewing patients, verifying insurance eligibility, and managing daily tasks effectively.

The ideal candidate will have customer service experience in healthcare, effective communication skills, and must work independently and in a team environment. Fairview offers a comprehensive benefits package and values pay equity.

Qualifications

• 2 years of customer service or healthcare revenue cycle experience.
• Experience in patient collections within a medical setting.
• Effective verbal and written communication skills.

Responsibilities

• Interview patients for accurate registration and insurance information.
• Manage daily worklists and resolve assigned tasks efficiently.
• Confirm insurance benefits and prepare notices for patients.

Skills

Customer service

Patient collections experience

Effective communication skills

Attention to detail

Teamwork

Education

Post-Secondary Education

Tools

EPIC

Microsoft Office Suite

Job description

Job Overview

As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates, and collects patient’s financial obligations. Individuals in this role are expected to demonstrate the M Health Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility.

8:30 a - 5:00 p / Monday thru Friday / Weekend Oncall rotation

Responsibilities

• Interview patients to obtain and document accurate patient demographic and insurance information in the medical record.
• Use insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based or phone systems to ensure accuracy and expedite payment.
• Perform check-in process including collection of co-pays, signatures on forms, scanning insurance cards and/or IDs and provide patient with any notices according to regulatory requirements. Support price transparency through patient education and collection on estimated financial responsibilities and refer patient to financial assistance/counseling resources as appropriate.
• Interact with patients and families in challenging and unique situations that may require de-escalation skills.
• Manage daily worklists and/or work queues and resolve assigned tasks in a timely, accurate, and efficient manner. Assist in training and mentoring new and existing staff.
• Confirm insurance benefits for services including coverage limitations, referral or authorization requirements and patient liabilities.
• Provide proactive price estimates and communicate to patient to help them understand their financial responsibilities and collect. Inform patient of gaps in coverage, educate patient on available options and refer to financial counseling for assistance.
• Prepare and communicate/deliver notices of non-coverage to patients (ex: HINN, ABN, waiver, Medicare lifetime reserve days).
• Follow up with payers on active authorized referral requests to verify determination or payer step in determination process.
• Collaborate and exhibit strong relationships with other departments and team to manage tasks, according to established criteria in a high-volume environment. Provide resources and contacts to patients as needed to ensure a seamless experience for the patient.
• Adhere to all compliance, regulatory requirements, department protocols and procedures. Protect patient privacy and only access information as needed to perform job duties.
• Contributes to the process or enablement of collecting expected payment.
• Participates in improvement efforts and initiatives that support the organization’s goals and vision. Understands and adheres to Revenue Cycle’s Escalation Policy.
• Rotates between hospital emergency room and scheduled services for registered patients.
• Participates in weekend on-call rotation.

Required Qualifications

• 2 years combination of customer service, other position in healthcare revenue cycle or experience in an equivalent level 1 position.
• Patient collections experience in a medical setting.
• Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential.
• Ability to work independently and in a team environment.

Preferred Qualifications

• Post-Secondary Education.
• Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs.
• Experience being a subject matter expert and demonstrated willingness to support team questions.

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign‑on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status.