Patient Registrar I - Clerical Float Pool

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 46,921,000 - 69,514,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

Wellness program

Job summary

Presbyterian Healthcare Services in Albuquerque, NM is seeking a Patient Registrar I to support the Clerical Float Pool. This role coordinates patient encounters, ensuring accurate data capture and timely variance resolution to minimize denials.

The registrar collects demographics, insurance details, and balances due, guiding patients through e-signature processes. The job requires EPIC competency, high school completion, and a minimum of nine months in healthcare or customer service.

Qualifications

• High school diploma or equivalent is required.
• Minimum nine months of experience in office, healthcare, or customer service.
• Must pass EPIC competency for Registration after Epic Clerical Training.
• Annual competency exams and regular staff meetings are required.

Responsibilities

• Handle patient registration accurately and collect required demographics and insurance data.
• Resolve complaints in the moment and escalate to supervisor when needed.
• Maintain lobby areas and assist with patient comfort and delay communications.
• Explain e-signature documents and provide printed copies during registration.
• Investigate insurance eligibility and collect patient financial obligations as needed.

Skills

Customer service

Conflict resolution

Communication

Teamwork

Education

High school diploma or equivalent

Tools

EPIC Electronic Health Records

Job description

Patient Registrar I - Clerical Float Pool

Compensation Pay Range: Minimum Offer $16.36 Maximum Offer $24.26 Now Hiring: Patient Registrar I - Clerical Float Pool

Location Address: 9521 San Mateo NE Albuquerque, NM 87113-2237

Compensation Pay Range: Minimum Offer $16.36 Maximum Offer $24.26 Now Hiring: Patient Registrar I - Clerical Float Pool

Summary: Build your Career. Make a Difference. Presbyterian is hiring a Patient Registrar I-AC Clerical Float Pool. Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient registration. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to network provider questions. Explain documents which require patient or representative signatures. Type of Opportunity: PRN Job Exempt: No Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America)

Responsibilities:

• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times

• Ability to manage conflict and appropriately request the help of a supervisor when needed.

• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays.

• Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;

• Guide informed dialogue with patients and patients representatives regarding e-signature documents and offer printed copies during each registration. Able to answer questions regarding hospital and departmental operations, policies and procedures, including but not limited to Provider Based Billing

• Demographic data

• Insurance critical elements

• Investigate insurance eligibility via electronic tools.

• Collects identified patient financial obligation amounts including residual balance if applicable

• Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center

• Follows PMG cash handling policies and balances daily

Qualifications:

• High school or equivalent Experience:

• A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.

• Must pass EPIC competency for Registration at completion of Epic Clerical Training class. Professional Requirements:

• Pass annual competency exam for all areas of responsibility.

• Attend Quarterly MSO meetings.

• Attend Staff meetings.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services