Patient Registrar III - Kaseman

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellness program

Job summary

Presbyterian Kaseman Hospital is seeking a Patient Registrar III to ensure an exceptional patient experience in our clinics. The role covers lobby oversight, kiosk-assisted registration, data accuracy, and patient payments at the point of service.

The position emphasizes insurance questions support, patient navigation, and timely communication with the care team. A strong customer-service mindset and adherence to CARES principles are essential.

Qualifications

• High school diploma or equivalent; two years of healthcare or customer service experience required.
• Must complete EPIC training/competencies within 30 days.
• Demonstrated scheduling/registration competency and strong customer service skills.

Responsibilities

• Provides exceptional customer service using CARES, AIDET, and EPE while maintaining a welcoming lobby and accurate patient registration.
• Performs registration tasks including kiosk support, demographics, insurance verification, eligibility checks, and patient communication.
• Schedules appointments, manages daily schedules, handles no-shows and late arrivals, and supports pre-registration.
• Ensures financial accuracy by collecting payments and securing authorizations/referrals; manages messages and medical records.
• Supports patient safety by responding to distress and maintaining a safe environment; contributes to quality improvement tasks.

Skills

Registration

Kiosk support

Insurance verification

Data entry accuracy

Communication

CARES

Education

High school diploma or equivalent

Tools

EPIC

Job description

Location Address:

8300 Constitution Ave NEAlbuquerque, NM 87110-7613

Compensation Pay Range

Minimum Offer $16.38

Maximum Offer $25.57

Open Position

Patient Registrar III - Kaseman

Summary

Build your Career. Make a Difference. Presbyterian is hiring a Patient Registrar III.

The Registration Services Associate III serves as the Experience Ambassador, ensuring an exceptional experience for patients, families, and visitors in Presbyterian Medical Group clinics. They manage the lobby, assist with registration (including kiosk use), ensure accurate data entry, and collect payments at the time of service. They provide concierge‑level support through wayfinding, answering inquiries (e.g., scheduling, forms, prescriptions), and helping patients navigate services. The Ambassador also supports insurance‑related questions and responds to patients in distress by alerting clinical staff while providing immediate assistance.

The Registration Services Associate III acts as the Experience Ambassador and directs the exceptional experience for patients, families and visitors in Presbyterian Medical Group Clinics.

• The exceptional experience begins in the lobby which is the domain of the Ambassador.
• The Ambassador assists, mentors, and encourages use of Kiosk technology for patient registration functionality.
• Accuracy of data capture to reduce denials is paramount.
• Secure financial payment at time of service including co‑insurance, copayments, residual balances, self‑pay and deductible monies due.
• Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions
• The Ambassador welcomes patients and visitors by facilitating registration, wayfinding, and concierge customer service.
• The Ambassador responds to all walk in inquiries; et.al; form or prescription pick‑up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples.
• The Ambassador is trained in responding to patients in distress and immediately alerting clinical the staff while comforting the patient as clinicians arrive.
• Ambassadors round on consumers offering information on possible delays, transport assistance and see to their needs by offering personal attention.
• The Ambassador understands all patients are consumers and their exceptional experience is reflected in outcomes.
• Ambassadors role model CARES Behaviors and live the Presbyterian Promise.

Type of Opportunity: Full timeJob Exempt: NoJob is based: Presbyterian Kaseman HospitalWork Shift: Days (United States of America)

Responsibilities

Provides exceptional customer service using CARES, AIDET, and EPE while addressing concerns and maintaining a clean, welcoming lobby. Performs accurate patient registration, including kiosk support, demographics, insurance verification, eligibility checks, and patient communication on forms and policies. Schedules appointments, manages daily schedules, handles no‑shows and late arrivals, and supports pre‑registration.

Ensures financial accuracy by collecting payments, following cash policies, and securing authorizations/referrals. Manages messages, medical records (ROI, documentation, scanning), and patient paperwork. Supports patient safety by responding to distress and maintaining a safe environment. Contributes to quality improvement tasks and demonstrates strong communication, accountability, and service‑focused CARES behaviors.

Job Description

Qualifications

Education & Experience

High school diploma or equivalent required, with at least two years of healthcare or customer service experience. Must demonstrate competency in scheduling and registration and complete all EPIC training/competencies within 30 days.

Abilities

Working knowledge of patient processes including scheduling, registration, insurance requirements, financial guidelines, coordination of services, and billing.

Professional Requirements

Maintain annual competency certification and attend required meetings, including quarterly MSO meetings, staff meetings, and employee forums.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short‑term and long‑term disability, group term life insurance and other optional voluntary benefits.

Employee Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well‑being. Earn gift cards and more by taking an active role in our personal well‑being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not‑for‑profit healthcare system of nine hospitals, a statewide health plan and a growing multi‑specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services