Patient Registrar - ER Registration (Full-Time, 40, Rotating)

The Queen's Health Systems; Honolulu (HI); On-site; USD 38,000 - 48,000; Full time

Job summary

The Queen's Health Systems in Honolulu seeks a Patient Access Representative to greet patients, interview guarantors, and collect accurate demographics and financial information. You will confirm eligibility and help ensure compliance with government and third-party payer guidelines for smooth reimbursement.

Strong communication and clerical skills are essential as you provide general information to patients and healthcare providers, coordinate admissions, and support the centralized intake

Qualifications

• High School diploma or equivalent.
• Ability to perform 7,200 adjusted keystrokes per hour.
• One year customer service experience in a healthcare setting.
• Familiarity with Windows operating system and common software.

Responsibilities

• Receives and interviews patients to obtain demographics and financials.
• Ensures payer guidelines for reimbursement are met.
• Provides general information to patients and healthcare providers.

Skills

Customer service

Clerical work

Windows applications

EPIC knowledge

Education

High School diploma or equivalent

Tools

Word

Excel

EPIC systems

Job description

RESPONSIBILITIES

I. JOB SUMMARY:

• Receives and interviews patients and/or the responsible guarantors to obtain accurate and complete demographics and financials.
• Ensures that the Medical Center has met government and third party payer guidelines required for reimbursement.
• Provides general information and admission information to customers and healthcare providers as requested.

II. TYPICAL PHYSICAL DEMANDS:

A. ESSENTIAL FUNCTIONS:

• Finger dexterity. Seeing. Hearing. Speaking.

B. MANUAL MATERIAL HANDLING:

• Infrequent: Lift floor to waist between 11-20 lbs. Carry between 11-20 lbs. Push and Pull between 21-35 lbs.
• Occasional: N/A
• Frequent: N/A
• Constant: N/A

C. NON-MANUAL MATERIAL HANDLING:

• Infrequent: Stoop/Bend. Twist. Squat. Gripping.
• Occasional: Stand. Walk. Kneel. Crawl. Climb: Stairs/Ladder. Reach: above head.
• Frequent: N/A
• Constant: Sit.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.
• May be exposed to communicable diseases in patient care area.
• Subjected to noise, smells and/or vibration within the patient care areas

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION:

• High School diploma or equivalent.
• Ability to perform 7,200 adjusted keystrokes per hour.

B. CERTIFICATION AND LICENSURE:

• No certification and/or licensure requirement.

C. EXPERIENCE:

• One (1) year customer service experience or clerical experience in a healthcare related setting.
• Experience with Windows operating system and software applications, such as Word, Excel, etc. preferred.
• Experience with computer based healthcare applications, EPIC systems preferred.
• Knowledge of requirements for federal, state and private insurance payers preferred.
• Knowledge of medical terminology preferred.

Equal Opportunity Employer/Disability/Vet