Patient Registrar 1

Mercyhealth Wisconsin and Illinois; Janesville (WI); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading healthcare provider in Wisconsin seeks a Patient Registrar for part-time shifts. The role involves managing patient registrations, verifying insurance, and collaborating with hospital staff. Ideal candidates will have customer service experience and knowledge of healthcare billing. The position includes weekend and holiday rotations, offering comprehensive benefits and opportunities for career development.

Benefits

Comprehensive health, dental, and vision plans

Paid time off

Career development opportunities

Employee wellbeing programs

Qualifications

• 2-3 years customer service experience required.
• Certification in healthcare revenue cycle (Epic, HFMA, etc.) within 6 months preferred.

Responsibilities

• Engaging positively with patients and managing check-ins.
• Verifying information and collecting payments.
• Coordinating patient movements and supporting hospital operations.

Skills

Communication

Problem-Solving

Teamwork

Computer Proficiency

EPIC Knowledge

Education

High school diploma or equivalent

Tools

EPIC

Job description

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• Patient Registrar, 2nd Shift, Part Time 40 Hrs / 2 wks
• Hours: Varies between 9:30am-11pm
• Weekend rotation and holiday rotation

Overview

• Patient Registrar, 2nd Shift, Part Time 40 Hrs / 2 wks
• Location: Janesville Campus
• Hours: Varies between 9:30am-11pm
• Weekend rotation and holiday rotation

Mercyhealth Patient Registrars are responsible for patient registration duties at Mercyhealth Hospital locations. They greet patients and family members, assist with questions, and ensure accurate registration in the electronic medical record. This role involves fast-paced work, including managing patient check-ins, verifying insurance, collecting payments, and collaborating with hospital staff. It requires confidence with technology, EPIC, and handling high-stress situations, especially in emergency settings. The position includes weekend and holiday rotations.

Responsibilities

Key duties include engaging positively with patients, participating in quality improvement, using good judgment in emotional situations, managing patient check-ins, verifying information, collecting payments, coordinating patient movements, and maintaining professionalism under pressure. The role also involves communication with insurance providers, assisting with documentation, and supporting hospital operations and patient flow.

Qualifications

• High school diploma or equivalent
• 2-3 years customer service experience
• Knowledge of healthcare billing, medical terminology, and third-party payors
• Preferred: 1-year hospital registration experience
• Certification in healthcare revenue cycle (Epic, HFMA, etc.) within 6 months
• Skills: computer proficiency, communication, problem-solving, EPIC knowledge, teamwork

Physical Demands

Medium work exerting 10-25 lbs frequently and 25-60 lbs occasionally, with frequent sitting, handling, reaching, and occasional standing, walking, and manual dexterity requirements.

Benefits

• Comprehensive health, dental, vision, and retirement plans
• Paid time off and career development opportunities
• Employee wellbeing programs and additional benefits

Additional Details

• Entry level, part-time position in healthcare provider industry
• Supervision: some independent judgment required
• May require working alternate shifts, weekends, and overtime during peak periods