Patient Registrar

Mercyhealth Wisconsin and Illinois; Janesville (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Registrar to join their team in Janesville. This entry-level, full-time position involves patient registration duties, requiring strong communication skills and the ability to handle emotional situations. The role includes varied shifts, including weekends and holidays, and offers comprehensive benefits.

Benefits

Comprehensive medical, dental, vision programs

Paid time off

Career development resources

Employee assistance resources

Qualifications

• 1-2 years of customer service experience required.
• Knowledge of third-party payors and medical terminology is a plus.

Responsibilities

• Engage positively with patients and staff.
• Verify patient identity and insurance information.
• Assist with patient check-in and triage.

Skills

Communication

Problem-solving

Conflict management

Self-motivated

Education

High school diploma or equivalent

Job description

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• Patient Registrar, Registration, Pool/PRN/As needed
• Location: Mercyhealth Janesville
• Schedule: Varied

Overview

• Patient Registrar, Registration, Pool/PRN/As needed
• Location: Mercyhealth Janesville
• Schedule: Varied

Mercyhealth Patient Registrars are responsible for patient registration duties at Mercyhealth Hospital locations. They greet patients and family members, assist with questions, and ensure accurate registration in the electronic medical record. This role requires confidence with technology and typing, but no prior healthcare experience is necessary. Shifts may include Emergency Department settings, requiring readiness to see serious injuries and illnesses. The position involves weekend and holiday rotations.

Responsibilities

Essential Duties and Responsibilities

• Engage positively with patients, visitors, and staff, demonstrating friendliness and professionalism.
• Participate in team activities, quality improvement, and training.
• Provide shadowing and training to new team members.
• Handle highly emotional and demanding situations with good judgment.
• Assist with patient check-in, triage, and emergency assessments.
• Verify patient identity, insurance, and demographic information accurately.
• Collect payments, co-pays, and pre-payments as applicable.
• Coordinate patient movement and provide updates to patients and staff.
• Support hospital operations during downtime or emergencies.
• Maintain confidentiality and adhere to healthcare regulations.
• Perform light cleaning and ensure a welcoming environment.
• Complete educational requirements and other duties as assigned.

Education and Experience

• High school diploma or equivalent preferred.
• 1-2 years of customer service experience required.
• Knowledge of third-party payors and medical terminology is a plus.

Skills and Abilities

• Self-motivated with a positive attitude and sense of urgency.
• Proficient in computer navigation, typing, and data entry.
• Strong communication, problem-solving, and conflict management skills.
• Ability to work independently and as part of a team.

Physical Demands

Medium work exerting 10-25 lbs. frequently and 25-60 lbs. occasionally. Requires sitting, standing, walking, reaching, and manual dexterity. Vision and hearing abilities include close, color, and distance vision, and the ability to operate equipment.

Benefits

• Comprehensive medical, dental, vision, retirement, and wellness programs.
• Paid time off, career development, and employee assistance resources.

Additional Details

• Entry level, full-time position in healthcare.
• May require working alternate shifts, weekends, and overtime.