Patient Reg Clerk 1

The-Baton-Rouge-Clinic,-Amc-2; Baton Rouge (LA); On-site; USD 31,000 - 42,000; Full time

Job summary

The Baton Rouge Clinic is seeking a Patient Registration Representative to manage patient intake and related tasks in a fast-paced environment. You will greet patients, collect information, verify insurance, process payments, and support the front desk with administrativ e duties.

Requirements include a high school diploma and experience as a patient representative, with proficiency in MS Office and strong multitasking abilities. This is an on-site role in Baton Rouge, LA.

Qualifications

• High school diploma required.
• Experience as a patient representative preferred.
• Knowledge of medical terms and practices helpful.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access) and able to learn new systems.
• 6 months cash handling experience.

Responsibilities

• Greet and direct patients to examination rooms.
• Schedule patient appointments and send reminders.
• Inform patients about delays and waiting times.
• Collect and verify patient addresses, contact details, insurance info, and medical histories.
• Update and verify patient information at every visit.
• Assist patients with forms (history, consent, payment) when needed.
• Process cash and credit card payments for services.
• Review accounts, identify delinquent payments, and collect overdue amounts.
• Answer inquiries or direct to appropriate staff; follow up on unresolved issues.
• Perform general administrative duties as needed.

Skills

Patient interaction

Multitasking

Communication skills

Cash handling

Education

High school diploma

Tools

Microsoft Office Suite

Excel

Outlook

Access

Job description

Description

We are currently seeking to add a Patient Registration Representative to join The Baton Rouge Clinic. You will be responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, as well as verifying information supplied by patients. You should be able to work in a fast-paced environment and demonstrate exceptional multitasking abilities.

Essential Duties and Responsibilities

• Greeting and directing patients to examination rooms.
• Scheduling patient appointments and making reminder calls.
• Informing patients about delays and waiting times.
• Obtaining patients’ addresses, contact details, insurance information, and medical histories.
• Updating and verifying patient information at every visit.
• Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
• Receiving and processing cash and credit card payments for medical services rendered.
• Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
• Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
• Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
• Performing administrative and clerical duties, such as filing paperwork, when necessary

Requirements

Education:

• High school diploma.

Experience:

• Experience working as a patient representative.
• Knowledge of medical terms and practices.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
• 6 months cash handling experience.

Physical Requirements:

• Ability to stand, walk, bend, and reach throughout the workday.
• Ability to lift up to 50 pounds, with or without reasonable accommodation.
• Ability to perform patient care activities and operate standard medical equipment.
• Ability to use computers and standard office equipment.