Patient Access Coordinator - Business Services

Baton Rouge General Medical Center; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development support

Paid time off

Flexible positions

Fit! program

Job summary

Baton Rouge General Medical Center in Baton Rouge, LA, is seeking a Patient Registration professional to support the patient access process across the revenue cycle. You will ensure accurate patient identification and timely registration for pre-registration, registration, or discharge, while maintaining HIPAA compliance.

The role requires CPR certification, strong communication skills, and the ability to manage multiple software applications in a fast-paced healthcare setting.

Qualifications

• Strong customer service orientation with professionalism and empathy.
• Experience in insurance or patient registration within a healthcare environment.
• Prior experience in Patient Registration in a healthcare environment (Medical Assistant certification, LPN licensure, EMT certification, or completion of Nursing Fundamentals may be substituted for experience). Medical Terminology required.
• High School Diploma or GED required; higher education preferred.
• Intermediate computer skills, including Windows, Excel, Word, and Outlook.
• Ability to manage multiple software applications simultaneously.
• Strong telephone and communication skills.
• Basic knowledge of medical terminology.
• CPR Certification required.

Responsibilities

• Provide excellent customer service and support the patient access process across the revenue cycle, ensuring efficiency, regulatory compliance, and safety.
• Ensure accurate and timely patient identification, including proper application and verification of patient armbands.
• Conduct confidential, professional interviews for pre-registration, registration, or discharge collections.
• Initiate and complete registration processes, including quick registration for emergent cases.
• Follow EMTALA regulations and payer documentation requirements.
• Coordinate with insurance representatives and interpret insurance verification responses.
• Maintain an error rate at or below 5%.
• Collect, receipt, and secure co-payments and deposits, following financial policies.
• Activate accounts and disseminate records according to procedures.
• Maintain confidentiality and HIPAA compliance in handling all patient data.
• Consistently adhere to safety practices, including proper use of safety techniques and equipment.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Telephone skills

Medical terminology

CPR certification

Education

High School Diploma or GED

Tools

Windows

Excel

Word

Outlook

Job description

Do you thrive in a fast-paced environment where precision and compassion make all the difference?

What We're Looking For:

• Strong customer service orientation with professionalism and empathy
• Experience in insurance or patient registration within a healthcare environment
• Prior experience in Patient Registration in a healthcare environment (Medical Assistant certification, LPN licensure, EMT certification, or completion of Nursing Fundamentals may be substituted for experience). Medical Terminology required.
• High School Diploma or GED required; higher education preferred
• Intermediate computer skills, including Windows, Excel, Word, and Outlook
• Ability to manage multiple software applications simultaneously
• Strong telephone and communication skills
• Basic knowledge of medical terminology
• CPR Certification required

Why You'll Love Working With Us:

At Baton Rouge General our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.

• A comprehensive benefits program for you and your family.
• Professional development and support.
• Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program.
• We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state.

Check out our employee perks here!

What You Will Do:

Provide excellent customer service and support the patient access process across the revenue cycle, ensuring efficiency, regulatory compliance, and safety.

• Ensure accurate and timely patient identification, including proper application and verification of patient armbands
• Conduct confidential, professional interviews for pre-registration, registration, or discharge collections
• Initiate and complete registration processes, including quick registration for emergent cases
• Follow EMTALA regulations and payer documentation requirements
• Coordinate with insurance representatives and interpret insurance verification responses
• Maintain an error rate at or below 5%
• Collect, receipt, and secure co-payments and deposits, following financial policies
• Activate accounts and disseminate records according to procedures
• Maintain confidentiality and HIPAA compliance in handling all patient data
• Consistently adhere to safety practices, including proper use of safety techniques and equipment
• Perform other duties as assigned

What Sets BRG Apart:

At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters.

With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end of life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.