Patient Reg Associate/Switchboard (PT)

Paycom - ATS; Hillsboro (OH); On-site; USD 17,000 - 28,000; Part time

Job summary

Highland District Hospital in Hillsboro, OH is seeking a part-time Registration/Switchboard Associate to interview patients, collect and verify admission data, and operate a multi-line switchboard. The role emphasizes patient privacy and courteous, professional interaction with patients and staff.

Responsibilities include handling paging systems, processing messages, and maintaining logs, with cross-training across pre-admissions and outpatient services.

Qualifications

• Requires excellent interpersonal and communication skills.
• Ability to analyze information and verify data accurately.
• Strong verbal communication and documentation abilities.
• Ability to follow oral and written instructions and work independently.

Responsibilities

• Interview patients or representatives to collect and verify data for admission/registration.
• Gather signatures on forms and confirm understanding of hospital policies.
• Maintain patient privacy and confidentiality at all times.
• Operate the hospital switchboard and paging systems; handle in-house alarms as needed.
• Communicate effectively with patients, staff, physicians, and visitors.

Skills

Interpersonal skills

Analytical skills

Verbal communication

Follow oral and written instructions

Independent work

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Hillsboro, OH 45133, Position Type: Part-Time, Education Level: None, Travel Percentage: Negligible, Job Shift: Any, Job Category: Health Care, The Registration/Switchboard Associate is responsible for interviewing and gathering complete and accurate data to complete the admission/registration process accurately and efficiently in a courteous and professional manner.Obtains appropriate signatures,notifies patients/guest of hospital regulations, policies and services.Maintain patientsright to privacy and confidentiality.The Registration/Switchboard Associate isresponsible for operating a multi-line, multi-extension switchboard, performs pages on the intercom and radio systems, and monitors all in-house alarms.

Position Accountabilities

• Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers, insurance and employment information.
• Responsible for obtaining and witnessing signatures on conditions of admission and initiating the advance directive process.
• Maintains privacy and confidentiality of all patients by actions and words.
• Operates multi-line, multi-extension switchboard, processing all incoming and outgoing communications in a timely and efficient manner.
• Operates hospital paging and radio systems.Takes messages, answers questions, and written documentation when appropriate.
• Monitor hospital alarms, and when necessary be able to react in an appropriate manner when activated according to hospital policy.
• Maintains message and key log.
• Cross-trains within the department to effectively handle the functions of pre-admissions, outpatients, outpatient care physicians, emergency registration, and switchboard functions.
• Demonstrates good communication and organizational skills with patients, coworkers, physicians, ancillary personnel, and the community.
• Meets and greets every quest with an immediate smile, eye contact, proper body language, and an appropriate greeting.
• Performs other job related duties as assigned.
• Responsible for abiding by and adhering to all HDH Corporate Compliance Program initiative and standards.
• Responsible for compliance with HDH safety standards, policies and procedures.

Highland District Hospital is committed to serving our community by quality healthcare in an atmosphere of safety, compassion and excellence.It is the responsibility of all employees to interact with patients, visitors, and/or co-workers with compassion, dignity, and respect.Employees are to maintain positive behaviors, approaches and attitudes and commitment to interpersonal service.Each employee is to serve as a role model for the organization's Behavior Based Standards.

The above statements are intended to describe the general nature and level of work being performed.They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified.

Qualifications

Qualifications: The position is open to candidates 18 years or older with a high school diploma (or equivalent) OR currently enrolled in High School. Applicant must have excellent interpersonal skills, analytical skills, verbal communication skills, ability to follow oral and written instructions, and ability to work independently. The position requires corrected vision, hearing, legible writing, standing, bending, stooping, pushing, pulling, speaking, lifting, and reaching on a frequent or repetitive basis. Must be able sit and/or stand for long periods of time. Candidates must be able to tolerate stressful work situattions, understand they may be exposed to various pathogens, and may be exposed to unpleasant patients, family members, and emergency situations.