Patient Referral Specialist

Socket.dev; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Socket.dev is seeking a Referral Coordinator to manage patient referrals within our healthcare network, ensuring timely access to specialists and tests.

You will receive referrals, schedule appointments, maintain accurate records, ensure HIPAA compliance, and collaborate with care teams to improve the referral process and patient experience. The role requires excellent communication, attention to detail, and ability to work in a team to coordinate multiple departments and patient questions.

Qualifications

• HS diploma or equivalent; post secondary degree or relevant certification in healthcare administration preferred.
• Previous experience in a medical office or healthcare setting is typically required.
• Knowledge of medical terminology, healthcare setting is typically required.
• Familiarity with electronic health record (EHR) systems and medical software.

Responsibilities

• Receive and process patient referrals from primary care providers.
• Identify appropriate specialists or facilities based on patient needs and insurance coverage.
• Schedule specialist appointments, diagnostic tests and procedures for patients.
• Coordinate appointment times, locations and any necessary pre-visit requirements.
• Collaborate with multiple departments to ensure seamless patient care.
• Maintain accurate and detailed records of patient referrals, including referral forms and communications.
• Inform patients about referral appointments, including date, time, location, and instructions.
• Address patient questions and concerns related to referrals.
• Monitor and track the status of referrals to ensure appointments are kept and results are received.
• Provide regular updates to healthcare providers and management on referral trends and issues.

Skills

Organizational skills

Multi-tasking

Attention to detail

Communication

Interpersonal skills

Teamwork

EHR familiarity

Medical terminology

Education

High School Diploma or equivalent

Healthcare administration certification/degree

Tools

EHR systems

Job description

Socket.dev is seeking a Referral Coordinator to manage patient referrals within our healthcare network, ensuring timely access to specialists and tests.

You will receive referrals, schedule appointments, maintain accurate records, ensure HIPAA compliance, and collaborate with care teams to improve the referral process and patient experience. The role requires excellent communication, attention to detail, and ability to work in a team to coordinate multiple departments and patient questions.