Patient Care Coordination Leader

Socket.dev; Pea Ridge (WV); On-site; USD 65,000 - 85,000; Full time

Job summary

Socket.dev is seeking a Patient Support & Care Coordination Manager to oversee patient access and care coordination operations. You will supervise teams, ensure regulatory compliance, and drive efficient referrals, authorizations, scheduling, and HIM processes.

Collaboration with providers, front office, billing, and leadership is essential to improve throughput and patient experience. The role requires strong leadership, data-driven decision making, and expertise in Epic workflows.

Qualifications

• High School Diploma / GED required.
• Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred.
• Minimum of 1 year of healthcare experience required.
• Minimum of 1 to 3 years of healthcare leadership or management experience preferred.
• Experience with referrals, authorizations, scheduling, HIM, revenue cycle, care coordination, or patient access strongly preferred.
• Experience managing KPIs, productivity, and staff performance required.
• Experience supervising staff and managing daily operations in a healthcare setting.
• Experience with scheduling, budgeting, productivity reporting, and performance management preferred.
• Ability to analyze reports and use data to drive operational improvements.

Responsibilities

• Provide overall management and direction for the assigned teams on the Patient Support & Care Coordination Team.
• Ensure departmental processes are aligned with organizational policies and regulatory standards.
• Monitor daily workload and redistribute assignments to maintain service levels.
• Develop and implement cross-training plans for coverage and continuity.
• Lead Epic workflow optimization and coordination with IT teams.
• Maintain departmental KPIs and productivity standards.
• Prepare and analyze operational reports for leadership.
• Identify workflow issues and drive process improvements.

Skills

Leadership

Communication

Data analysis

Epic proficiency

Education

High School Diploma / GED

Bachelor's in Healthcare Administration or related field

Tools

EPIC

Job description

Socket.dev is seeking a Patient Support & Care Coordination Manager to oversee patient access and care coordination operations. You will supervise teams, ensure regulatory compliance, and drive efficient referrals, authorizations, scheduling, and HIM processes.

Collaboration with providers, front office, billing, and leadership is essential to improve throughput and patient experience. The role requires strong leadership, data-driven decision making, and expertise in Epic workflows.