Patient Referral & Scheduling Specialist

HCA Healthcare, Inc.; Austin (TX); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

St. Davids Cardiology within HCA Healthcare is seeking a Patient Referral Specialist to coordinate physician, hospital, and outpatient referrals, schedule patient appointments, and obtain insurance authorizations.

You will enter demographics and orders into EMR, ensure accurate patient data, and maintain privacy and HIPAA compliance. You will collaborate with offices, hospital staff, and managed care representatives to ensure timely appointments, accurate information, and follow-up care, while

Formación

• Knowledge of medical terminology.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Establishing and maintaining effective working relationships with patients, medical staff, and the public.
• Must have good interpersonal skills.
• Ability to communicate effectively both verbally and in writing, and keep a positive attitude with patients, peers, providers, employers, insurers, and family members.
• Must be flexible and able to handle multiple tasks
• Word processing and Excel experience preferred.
• Good organizational skills

Responsabilidades

• Works collaboratively with all diagnostic and surgical service areas, physician offices and hospitals to ensure timeliness, accuracy and completeness when scheduling patient appointments, tests and procedures.
• Consistently provides accurate and detailed patient information to include patient demographics and medical information pertinent to appointments being scheduled to ensure patient safety and quality patient care.
• Determine insurance eligibility and authorization for medical office and/or surgical visits; or work with authorization coordinator to ensure all payor authorizations have been received.
• Initiate EMR by entering demographics, referring and certifying physicians, and family information; obtaining needed medical records from referring providers.
• Establish rapport with all offices, hospital personnel, and managed care representatives.
• Utilize EMR or other designated programs to capture and track referrals.
• Obtains accurate and valid physician or advanced practitioner orders for all appointments, tests and procedures being scheduled.
• Accurately and consistently communicates appointment, test, procedure information and prep to patient and/or family member. Adheres to privacy, compliance, and HIPPA regulations.
• Ensure patient has follow-up appointment with the physician to discuss outcomes, as appropriate.
• Consistently and accurately document the date and time of appointment, tests, scan or procedure in the patients medical record. Communicate as appropriate to practice staff and ensure the referral process is completed and closed.
• Outgoing referrals submitted same day, preferably with patients present to obtain the optimal appointment.
• Weekly reporting to practice leadership on referral volume, referral status, and follow up on outstanding appointments.
• Performs related work as required.
• Practice and adhere to the Code of Conduct and Mission and Value Statements.

Conocimientos

Medical terminology

Safety awareness

Interpersonal skills

Verbal and written communication

Multitasking

Excel and word processing

Organizational skills

Educación

High School Diploma or GED

Descripción del empleo

St. Davids Cardiology within HCA Healthcare is seeking a Patient Referral Specialist to coordinate physician, hospital, and outpatient referrals, schedule patient appointments, and obtain insurance authorizations.

You will enter demographics and orders into EMR, ensure accurate patient data, and maintain privacy and HIPAA compliance. You will collaborate with offices, hospital staff, and managed care representatives to ensure timely appointments, accurate information, and follow-up care, while