Patient Referral & Care Coordination Specialist II

10 John C. Lincoln Medical Center; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

HonorHealth is seeking an Administrative Support professional to serve as the primary contact for patients requesting ambulatory specialty referrals. You will obtain referral authorizations, coordinate care, and schedule specialty appointments while supporting in-network referrals within our network.

The role emphasizes accurate data entry in EPIC, adherence to insurance requirements, and proactive communication with patients and providers.

Qualifications

• 2 years of call center experience required.
• Typing speed of at least 45 words per minute required.
• Knowledge of insurance plans and requirements.
• Bilingual in Spanish (conversation) preferred.

Responsibilities

• Primary contact for patients contacting the Customer Navigation Center regarding ambulatory referrals and authorizations.
• Coordinate referrals, appointments, and in-network processing; drive to high-quality specialists within the network.
• Gather clinical documentation to support authorizations and scheduling; maintain accurate data in the Referral Management System and EPIC.
• Escalate issues with provider data or care availability to ensure timely referral processing.

Skills

Call center experience

Typing speed 45 WPM

Insurance knowledge

Spanish (conversation)

Education

High School Diploma or GED

Associates or medical assistant certification preferred

Job description

HonorHealth is seeking an Administrative Support professional to serve as the primary contact for patients requesting ambulatory specialty referrals. You will obtain referral authorizations, coordinate care, and schedule specialty appointments while supporting in-network referrals within our network.

The role emphasizes accurate data entry in EPIC, adherence to insurance requirements, and proactive communication with patients and providers.