Patient Referral Assistant | PRN

Sioux Center Health; Spencer (IA); On-site; USD 25,000 - 32,000; Part time

Job summary

Avera Spencer Clinic is seeking a PRN front desk assistant for day shifts. You will greet patients, verify demographics/insurance, collect co-pays, and schedule appointments as directed by physicians. You will also assist with document preparation, referrals, and basic clerical duties to ensure smooth clinic operations.

Responsibilities include handling phone calls, coordinating provider schedules, and maintaining the clinic’s scheduling and billing workflows in a fast-paced environment.

Qualifications

• Customer service orientation and ability to communicate clearly with patients and team members.
• Attention to detail when collecting demographics, insurance info, and co-pays.
• Ability to manage multiple tasks such as scheduling, referrals, and documentation.

Responsibilities

• Greet customers and collect demographics/insurance information.
• Schedule appointments and coordinate tests and procedures per physician instructions.
• Verify patient information and collect co-pays; balance cash drawer to receipts.
• Assist with new patient medical records releases and document referrals.
• Maintain clerical tasks, prepare documents for outside entities, and file forms.

Education

Less than 1 year related experience

Job description

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience.

Location

Avera Spencer Clinic

Worker Type

PRN

Work Shift

Day Shift (United States of America)

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience. $18.00 - $23.25

Position Highlights

Clinic Hours: Monday-Friday, 8:00 AM -5:00 PM Hours for position as needed-

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Greets customers, gathers information to update patient demographics/insurance information and scans the necessary documents in addition to collection of co-pays to ensure customer information is being maintained. Schedules all appointments and procedures for the patient as directed by the physician and anticipates tests, procedures, and preparation required prior to testing, including providing instructions to the patient to ensure a smooth workflow. Performs secretarial duties including preparing of documents to send to other entities for patients appointments, documentation of the referral, and completion of miscellaneous forms.

What You Will Do

• Monitors multiple line telephone and routes calls promptly and alerts appropriate personnel to urgent messages/issues that require immediate attention to ensure prompt, professional service.
• Executes the patient check-in process from verifying patient demographics, scanning proper insurance information/ID, and collecting co-pays or balance due to ensure the proper information is maintained in the patient record.
• Coordinates all provider schedules, ancillary services, triage, coordinated care, Healthworks, and Wellness nurse for follow-up care when the care teams are not available to ensure no delays in patient service.
• Maintains the appointment scheduler system by coordinating appointment scheduling following office scheduling policies/parameters.
• Assists in resolving patient billing questions/concerns within the scope of knowledge or refers to appropriate personnel as needed.
• Assists new patients with appropriate medical record release forms to obtain past medical records.
• Maintains electronic credit card machine, verifying cash on hand, and balancing the cash drawer to receipts.
• Verification of patient information when distributing documents for pick up and obtaining the appropriate signatures for the pickup.
• Performs general tasks such as maintaining supplies, opening and closing of the clinic, securing the clinic at the end of the day.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, Or Work Experience

• Less than 1 year Related experience and/or training

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].