Patient Records Specialist - Detail-Driven & HIPAA-Savvy

Paylocity; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

NeighborHealth Center is seeking a Patient Records Coordinator to manage centralized document workflows across sites. You will process medical-record requests, handle high-volume fax folders, and upload/exactly index external records in the EMR with accuracy and confidentiality.

The role emphasizes HIPAA compliance, sound judgment for escalation, and teamwork with site and centralized services. Onsite work hours are 7:45 am–5:00 pm, Monday through Friday.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year in medical records, health information, or related clerical role preferred.
• Working knowledge of HIPAA privacy and security requirements.
• Experience with fax systems and digital filing preferred.
• Ability to work onsite Monday to Friday, 7:45 am to 5:00 pm.

Responsibilities

• Receive, log, track, and complete medical-record requests within established timeframes.
• Verify patient identifiers, authorization, scope, and required documentation before releasing information.
• Prepare and transmit records using approved secure methods and document completion.
• Process high-volume incoming faxes; identify patient and destination and route accordingly.
• Upload external records to the correct patient chart in the EMR and ensure proper indexing.
• Maintain logs, respond to inquiries, and escalate privacy concerns as needed.

Skills

Attention to detail

Time management

Escalation judgment

Organizational skills

Communication skills

Independent work

EMR familiarity

Office software

Privacy advocate

Education

High school diploma or equivalent

Tools

EMR systems

Fax systems

Outlook

Word

Excel

Job description

NeighborHealth Center is seeking a Patient Records Coordinator to manage centralized document workflows across sites. You will process medical-record requests, handle high-volume fax folders, and upload/exactly index external records in the EMR with accuracy and confidentiality.

The role emphasizes HIPAA compliance, sound judgment for escalation, and teamwork with site and centralized services. Onsite work hours are 7:45 am–5:00 pm, Monday through Friday.