Patient Records Front Desk Specialist - ROI & HIPAA Focus

Socket.dev; Rahway (NJ); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Tuition reimbursement

Paid Time Off

In-person role with growth potential

Job summary

Datavant is seeking a Health Information Specialist to support front desk operations and Release of Information (ROI) services at a single onsite healthcare location in Rahway, NJ. This patient-facing role emphasizes accurate, compliant handling of medical record requests and long-term growth within the organization.

Ideal candidates are detail-oriented, with strong customer service skills and the ability to multitask while maintaining HIPAA compliance in a fast-paced front desk environment.

Qualifications

• Strong customer service and communication skills.
• Comfortable working in a patient-facing, front desk environment.
• Detail-oriented with the ability to manage confidential information.

Responsibilities

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases.
• Provide phone support to patients, providers, and authorized requestors.
• Process Release of Information (ROI) requests accurately and timely.
• Fax, scan, and manage incoming and outgoing medical record requests.
• Burn medical images to CDs and share images electronically as required.
• Support client relationship management through professional communication.
• Assist with reporting and administrative duties such as data entry and email.
• Ensure compliance with HIPAA, privacy regulations, and facility policies.

Skills

Customer service

Communication

Patient-facing

Education

High School Diploma or GED

Job description

Datavant is seeking a Health Information Specialist to support front desk operations and Release of Information (ROI) services at a single onsite healthcare location in Rahway, NJ. This patient-facing role emphasizes accurate, compliant handling of medical record requests and long-term growth within the organization.

Ideal candidates are detail-oriented, with strong customer service skills and the ability to multitask while maintaining HIPAA compliance in a fast-paced front desk environment.