Patient Reception Specialist - Memorial

Village Practice Management Company,LLC; Houston (TX); On-site; USD 25,000 - 32,000; Full time

Job summary

Summit Health in Houston, TX is seeking a Patient Reception Specialist to welcome patients, collect timely information, and guide them through check-in and visit procedures, ensuring a friendly and efficient experience.

You will verify demographics and insurance, inform patients about privacy policies, collect co-pays and reconcile balances, schedule appointments, and keep waiting areas clean and organized; experience with EMR and medical terminology is preferred.

Qualifications

• Must have strong knowledge of medical terminology and insurance practices.
• Experience with primary care, family practice, internal medicine, urgent care, or ER preferred.
• High school diploma or equivalent required.

Responsibilities

• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and save them in the EMR.
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures.
• Keep the reception and patient waiting areas clean and organized.
• Other duties as assigned.
• Greet all patients and visitors in a professional and welcoming manner.
• Effectively communicate schedule delays to patients and assist with patient comfort when delays arise.
• Collect patient co-pays, reconciliation charges, and outstanding balances upon check-in and submit batches daily.
• Schedule patient appointments and follow-ups per established policies and procedures.

Skills

Medical terminology

Insurance practices

Outlook/EMR software

Basic arithmetic

CPT/ICD-10 coding

BLS certification (preferred)

Education

High School Diploma or equivalent

Tools

Outlook

Practice EMR systems

Job description

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Home Location: 9055 Katy Fwy. Houston, TX 77024

The Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.

How You Will Get Things Done

• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures
• Keep the reception and patient waiting areas clean and organized
• Other duties as assigned

How You Will Build Trust

• Greet all patients and visitors in a professional and welcoming manner
• Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise

How You Will Innovate

• Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily
• Schedule patient appointments/follow-up appointments per established policies and procedures

Experience to Drive Change

• Adept in medical terminology and insurance practices
• Proficient in the use of computer programs and applications including Outlook applications and practice EMR systems
• Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
• Knowledgeable of CPT and ICD-10 coding
• Current BLS certification for healthcare providers preferred
• High School Diploma/Equivalency required
• Experience in primary care, family practice, internal medicine, urgent care, or ER preferred

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. The work we do is changing the lives of our patients, our communities, and each other. Join us as we deliver the care we want to see in the world. Together, we can create better outcomes for all.