Patient Reception Specialist - Spring

Summit Health Management; Spring (TX); On-site; USD 22,000 - 26,000; Full time

Job summary

VillageMD in Spring, TX is seeking a Patient Reception Specialist to support patients and deliver an exceptional experience. You will welcome patients, guide them through check-in, collect co-pays, and schedule follow-ups using the EMR system and Outlook.

The role requires medical terminology knowledge, insurance practices, and proficient computer skills. A High School Diploma or equivalent is required, and prior medical front desk experience is preferred.

Qualifications

• Adept in medical terminology and insurance practices.
• Proficient with computer programs and practice EMR systems, including Outlook.
• High school diploma or equivalent required.

Responsibilities

• Obtain copies of insurance cards, licenses, authorizations, referrals, and save in EMR.
• Perform demographic and insurance validation and inform patients about privacy policies.
• Keep the reception and patient waiting areas clean and organized.
• Welcome patients and provide clear information about services.
• Collect co-payments and reconcile charges at check-in; schedule appointments.

Skills

Medical terminology

Insurance practices

Outlook

EMR systems

Education

High School Diploma/Equivalent

Tools

Practice EMR systems

Outlook applications

Job description

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Home Location: 2103 FM 2920 Road Spring TX 77388

The Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.

How You Will Get Things Done:

• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures
• Keep the reception and patient waiting areas clean and organized
• Other duties as assigned

How You Will Build Trust:

• Greet all patients and visitors in a professional and welcoming manner
• Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise

How You Will Innovate:

• Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily
• Schedule patient appointments/follow-up appointments per established policies and procedures

Experience to Drive Change:

• Adept in medical terminology and insurance practices
• Proficient in the use of computer programs and applications including Outlook applications and practice EMR systems
• Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
• Knowledgeable of CPT and ICD-10 coding
• Current BLS certification for healthcare providers preferred
• High School Diploma/Equivalency required
• Experience in primary care, family practice, internal medicine, urgent care, or ER preferred

About Our Commitment

Total Rewards at VillageMD

Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.