Patient Placement Counselor

Hazelden Betty Ford Foundation; Rancho Mirage (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hazelden Betty Ford Foundation is seeking a pre-admission assessor in California to meet with qualified applicants face-to-face or by phone to determine diagnosis, facility and level of care.

You will manage questions from applicants, referents, families and other stakeholders during the pre-admission process, including education on treatment experiences and expectations, and provide referrals within Hazelden Betty Ford's system.

Qualifications

• Assessments to determine program appropriateness.
• Education on treatment experience and expectations for applicants.

Responsibilities

• Conduct assessments to determine program appropriateness and level of care.
• Create a client-focused experience for all clients/referents seeking services.
• Complete accurate and timely documentation in the EHR.
• Communicate timely and clearly with clinical team and others.
• Provide crisis management services to prevent emergencies.
• Communicate patient information to internal and external resources per policy and HIPAA.

Job description

Utilizing a customer centered approach, meet with qualified applicants to complete a face-to-face or over the phone assessment to determine diagnosis, appropriate facility and level of care. Manage the applicant, referent, family members or other stakeholder's questions or needs during the pre-admission process, including education on the treatment experience, patient expectations and provide appropriate referrals to any service offered within Hazelden Betty Ford's system. Work collaboratively with other disciplines to ensure a smooth conversion from applicant to admitted patient.

• Conduct assessments to determine program appropriateness and level of care recommendation.
• Create a client/customer focused experience for all clients/referents/customers seeking services through the Hazelden Betty Ford Foundation.
• Complete accurate and timely documentation in the EHR.
• Communicate timely and clearly with clinical team and others.
• Provide crisis management services in order to prevent, reduce or eliminate emergencies.
• Facilitate and demonstrate communication of patient information to internal and external resources for patients according to Hazelden Betty Ford Foundation policy and procedures and consistent with Federal Confidentiality (CFR 42) and Health Information Portability and Privacy Act (CFR 45) and mandated reporting requirements.

Responsibilities

Utilizing a customer centered approach, meet with qualified applicants to complete a face-to-face or over the phone assessment to determine diagnosis, appropriate facility and level of care. Manage the applicant, referent, family members or other stakeholder's questions or needs during the pre-admission process, including